Airstream Travel Trailer Bambi 2023 Obtaining Warranty Service User Manual
Obtaining Warranty Service
In order to obtain warranty service under this Limited Warranty, the owner must do all of the following:
- Owner and dealer representative must complete and return the Customer Performance Checkout within 10 days from delivery of the trailer,
- Notify Airstream or one of its authorized, independent dealers of any claimed defect within the warranty period or 10 days thereafter,
- Provide notification of a defect within 10 days of discovery of that defect, and
- Promptly return the travel trailer to an authorized Airstream dealer or Airstream for repairs.
- If you believe a defect covered by this Limited Warranty still exists after an attempted repair by an authorized Airstream dealer, you must contact Airstream in one of the following manners, and specify:
- The complete serial number of the travel trailer,
- The date of original purchase and the date of
- The name of the selling dealer, and
- The nature of the problem and the steps or service which have been performed.
Phone: (937) 596-6111
Mail: AIRSTREAM, INC., 428 West Pike Street, P.O. Box 629, Jackson Center, Ohio 45334-0629, Attention:
Owner Relations Department
Airstream may direct you to an authorized Airstream dealer or may request that you bring your travel trailer to the Airstream factory in Jackson Center, Ohio for repairs. Airstream does not control the scheduling of repairs at its authorized Airstream dealers, and repairs at the Airstream factory may not be immediately available. Therefore, you may encounter delays in scheduling repairs and/or completion of repairs. All costs associated with transporting the travel trailer for any warranty service shall be the sole responsibility of the owner. Events That Discharge Airstream’s Obligations Under This Limited Warranty Misuse or neglect, accidents, unauthorized alteration, failure to provide reasonable and necessary maintenance (see Owner’s Manual), damage caused by off-road use, collision, fire, theft, vandalism, explosions, overloading in excess of rated capacities, and use of the travel trailer for commercial, business, or rental purposes shall discharge Airstream from any express or implied warranty obligation to repair any resulting defect.
exclusive jurisdiction for deciding legal disputes relating to an alleged breach of warranty or representations of any nature rests in the courts within the state of manufacture, which is Ohio. Also, this limited warranty shall be interpreted and construed in accordance with the laws of the state of Ohio. Any and all claims, controversies, and causes of action arising out of or relating to this limited warranty, whether sounding contract, tort or statute, shall be governed by the laws of the State of Ohio, including its statute of limitations, without giving effect to any conflict of law rule that would result in the application of the laws of a different jurisdiction.
Airstream Limited Warranty Excludes
Items such as curtains, upholstery, floor coverings, window, door, and vent seals will show wear or may even wear out within the 3-year warranty period, depending upon the amount of usage, weather, and atmospheric conditions.
We strongly urge our dealers and customers to inspect the trailer upon receipt of delivery for any damage caused by accident while being delivered to the dealer, or while it is on the dealer’s lot. Damage of this nature becomes the dealer or customer’s responsibility upon acceptance of delivery, unless Airstream is notified and the person making the delivery verifies the damage. Glass breakage, whether obviously struck or mysterious, is always accidental and covered by most insurance policies.
Lack of customer care and/or improper maintenance will result in early failure for which Airstream cannot be held responsible.
Chemical gassing is not a “Defect” in your recreational vehicle and is not covered by the Limited Warranty. Please follow the recommendations in this manual to address this concern.
Not unlike a car, the steel parts of a trailer can and will rust if subjected to prolonged exposure to moisture, salt air, or corrosive air-borne pollutants without repainting. Aluminum oxidizes when unprotected under similar conditions, and refinery chemicals of a sulfurous nature are harmful to finishes if not washed off periodically. Extremely hot or direct sunlight will deteriorate rubber and fade curtains and upholstery. Conditions of this nature, although they may be normal for the area, are beyond Airstream’s control and become the responsibility of the owner. It is the responsibility of the owner to take such preventative measures as are necessary to maintain the exterior caulking and sealer of your unit. It is the responsibility of the owner to use reasonable, prudent care to prevent foreseeable secondary damage from rain, plumbing leaks, and the natural accumulation of moisture in your unit, such as a delaminated floor; stained upholstery, carpeting, or drapes, mold formation and growth, furniture damage, etc. Mold is a natural growth, given certain environmental conditions, and is not covered by the terms of the Limited Warranty.
Damage due to loading, either beyond capacity or to cause improper towing because of improper balance, is beyond Airstream’s responsibility. The Airstream trailer is engineered to properly handle the gross vehicle load rating on the certification label. Load distribution has a definite effect upon the towing characteristics and attitudes of the trailer. Level hitch installations are a necessity, and very important on a tandem axle trailer. There are limits to the amount of load that can be safely transported, depending upon speed and road conditions, and reasonable cause to believe these factors have been exceeded could void the Airstream warranty. For additional information on the loading of your trailer, consult this Owner’s Manual or gross vehicle weight rating plate. The axle is manufactured to a tolerance of 1-degree camber and 1/8 in. toe-in. These tolerances will only change if the trailer is subjected to abuse, such as dropping off a sharp berm, striking a curb, or hitting
a deep hole in the road. Such damage could be considered as resulting from an accident, of which risks are not covered under the warranty. Abnormal tire wear and/or wheel alignment resulting from such damage is not covered under the terms of the warranty.
Before leaving the factory, every vital part of the trailer is tested for performance. Each test is signed and certified by an inspector. After the trailer arrives on your dealer’s lot, all vital parts and systems are again tested. When you take delivery of your new trailer, you will receive a complete checkout. At that time, a specified list of performance checks on your trailer equipment will be conducted, and any deficiencies you have experienced since taking delivery will be corrected. Please contact your dealer if your trailer needs service. Major service under your Airstream Limited Warranty is available through our nationwide network of Airstream Dealer Service Centers. To find a dealer, please visit, www.Airstream.com to use our dealer locator.
Occasionally, dealerships change, or new dealers are added that may not appear on the website immediately. Please note that all centers operate on an appointment basis for the utmost efficiency. When you require service for your trailer from the Airstream Factory Service Center, or a Certified Dealer Service Center, please contact the service manager for an appointment, and inform them if you are unable to keep the appointment date, or wish to change it. Service may be arranged at the Factory Service Center by contacting the Service Coordinator
At: Airstream Factory Service Center,428 West Pike Street
Jackson Center, Ohio 45334-0629
Phone: (937) 596-6111 or (877) 596-6111
Reporting Safety Defects
If you believe that your vehicle has a defect that could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying Airstream, Inc. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Airstream, Inc.
To contact NHTSA, you may either call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153), go to http://www.safercar.gov, or write to: Administrator, NHTSA, 1200 New Jersey Avenue, S.E., Washington, DC 20590. You can also obtain other information about motor vehicle safety from http://www.safercar.gov.
View Full User Guide: Airstream Travel Trailer Bambi 2023 User Manual
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