Aston Martin DB11 2021 Recovery and Alternative Travel Arrangements User Guide
Recovery
If Aston Martin Emergency Assistance cannot repair your Vehicle at the roadside, the Service Provider will arrange recovery of you and your Vehicle to the nearest Aston Martin Dealer.
If your Vehicle has been involved in an accident or has gone off the road and needs to be salvaged before towing, Aston Martin Emergency Assistance will charge you for services on a ‘Pay for Use’ basis and you may be able to claim these back from your insurance company.
You will be covered for costs of recovery and towing (including any handling fee) but you may be charged for any costs incurred if the Vehicle is, for example, disabled by floods or snow-affected roads, is embedded in sand or mud, or is not easily accessible.
If your Vehicle cannot be repaired and / or recovery is initiated to an Aston Martin Dealer, the Service Provider will provide alternative travel options for you. You will be entitled to receive one of the following additional services:
- An alternative replacement vehicle for up to two working days in your Country, or 14 days if the Breakdown Incident occurs outside your Country (a collection and delivery service, or equivalent, is available from chosen suppliers subject to availability and supplier’s terms and conditions);
- Onward transportation;
- Overnight accommodation.
Vehicle Collection Following Repair
Follwing repairs organised by Aston Martin Emergency Assistance, the cost of a first class rail ticket or (if rail transport would normally exceed six hours) a business class air ticket will be met to permit you or a person you designate to collect the repaired Vehicle. Alternatively, arrangements can be made for your Vehicle to be returned to your home or business address, whichever is the nearest to the repairing Dealer. Alternative addresses closer to the repairing Dealer may also be considered.
Alternative Travel Arrangements
If the Service Provider estimates that the repairs to your Vehicle will take more than eight hours, the Aston Martin Emergency Assistance will cover your reasonable costs for alternative necessary travel, including for members of your party.
Reasonable additional expenses shall be covered for one or a combination of the following:
- Alternative replacement vehicle costs to a maximum of two working days in your Country and up to 14 days outside your Country.
- Airfares (business class ticket).
- Rail fares (first-class ticket).
- Local taxi fares.
- Any other transport equivalent to first-class rail fares.
Replacement Vehicle
If following a Breakdown Incident:
- Your Vehicle is immobilized.
- Roadside repairs are unsuccessful.
- If repair of the Vehicle is not possible within the same day after towing to the Dealer.
Aston Martin Emergency Assistance will organize free of charge, an alternative replacement vehicle for you until the completion of the repairs. The replacement vehicle will include fully comprehensive insurance 1, with an option to upgrade to include a collision damage waiver.
The loan of this alternative replacement vehicle will not exceed two working days (in your Country) or, if the Breakdown Incident occurred outside your Country, 14 days plus two working days after your return to your home country.
Aston Martin Emergency Assistance aim to make sure that the alternative replacement vehicle is a suitable vehicle for you. Specially adapted replacement vehicles will not be provided. The alternative replacement vehicle will be delivered to you, where possible, but if you prefer, taxi costs for collecting the alternative replacement vehicle will be met by Aston Martin Emergency Assistance. You will be responsible for fuelling and basic maintenance of the alternative replacement vehicle, while under your care. You will also be responsible for paying any deposit required by the Vehicle Hire Company.
Once the repair on your Vehicle is complete, the alternative replacement vehicle will then either be returned to the vehicle Hire Company or collection will be arranged where possible, at your request.
If the alternative replacement vehicle has been kept beyond the term of the permitted loan period (as noted above), you will be responsible for any additional charges incurred for the extended period. If you cannot fulfil the nominated vehicle Hire terms and conditions, or circumstances prevent you from qualifying to hire the vehicle, and alternative mobility arrangements are more appropriate, then onward travel arrangements or hotel accommodation will be provided instead. The vehicle hire agreement will be between you and the relevant supplier and will be subject to that supplier’s Terms and Conditions.
These will usually require or include (amongst other things):
- Production of a full driving license valid at the time of issue of the hire vehicle.
- Limits on acceptable endorsements.
- Limitations on the availability and, or engine capacity of the replacement vehicle.
- A deposit, e.g. for fuel.
- Drivers to be aged at least 21 years depending on the Country, and to have held a full driving license for at least 12 months.
Onward or Home Journey
If following a Breakdown Incident that occurs more than 80 km (50 miles) from your place of residence, your Vehicle cannot be repaired at the roadside on the same day of the Breakdown Incident, Aston Martin Emergency Assistance will cover:
- The costs of the journey from the place of the Breakdown Incident to the nearest Dealer.
- The costs of a replacement vehicle as outlined above.
- Where necessary, taxi costs for one journey to the nearest accessible train station or airport, for you and your passenger(s).
- Where necessary, the costs of a first-class train journey for you and your passenger(s). If the train journey exceeds six hours, the cost of a scheduled flight (Business Class) for you and your passenger(s).
Aston Martin Emergency Assistance will reimburse you for reasonable costs incurred relating to the above, upon receipt of a claim letter from you, detailing the circumstances of the claim, along with receipts for all transport costs claimed. All claim letters must be directed to Aston Martin Emergency Assistance at Aston Martin Customer Service, Aston Martin Lagonda Limited, Banbury Road, Gaydon, Warwick, CV35 0DB. Only costs directly connected with the Breakdown Incident will be covered. The refund process for you shall be managed by Aston Martin Emergency Assistance.
Repaired Vehicle Re-delivery
Aston Martin Emergency Assistance will attempt to contact you within 24 hours of successful repair at the Dealer in order to arrange re-delivery of the repaired Vehicle to either your home or place of work, as you request. Alternative addresses closer to the Repairing Dealer may also be considered.
Hotel
If following a Breakdown Incident that occurs more than 80 km/ 50 miles from your place of residence, and your Vehicle cannot be repaired at the roadside on the day of the Breakdown Incident, accommodation costs for you and your passenger(s) shall be covered for the duration of the repair, for up to a maximum of two nights if the Breakdown Incident occurs in your Country, or seven nights if the Breakdown Incident occurs outside your Country. You shall be responsible for any excess costs.
Repatriation of Un-repaired Vehicle from Abroad
If the Vehicle cannot be repaired by Aston Martin Emergency Assistance within an agreed time schedule (three working days), the costs for transporting the Vehicle and its contents from the Dealer to the home Country Dealer, will be covered by Aston Martin Emergency Assistance.
Aston Martin Emergency Assistance shall arrange the safe repatriation of the Vehicle at the least cost while respecting the need to deliver the Vehicle to the home Dealer within 14 consecutive days. Aston Martin Emergency Assistance will cover the costs for parking the Vehicle, pending repatriation or import.
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Aston Martin DB11 Specs, Price, Features, Milage (brochure)
Reference Links
View Full User Guide: Aston Martin DB11 2021 User Guide
Download Manuals: https://www.astonmartin.com/en/owners/owners-guides