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Cadillac 2023 Electric Vehicle Limited Warranty and Owner Assistance Information

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Cadillac 2023 Electric Vehicle Limited Warranty and Owner Assistance Information

Cadillac 2023 Important Message to Owners Information

https://autouserguide.com/cadillac/cadillac-2023-important-message-to-owners-information/

Important Message to Owners

Cadillac’s Commitment

Cadillac is committed to ensuring satisfaction with your new vehicle.
Your dealer also wants you to be completely satisfied and invites you to return for all your service needs, both during and after the warranty period.

Owner Assistance

The dealer is best equipped to provide all your vehicle’s service needs. Should you ever encounter a problem that is not resolved during or after the limited warranty period, talk to a member of dealer management. Under certain circumstances, Cadillac and/or Cadillac dealers may provide assistance after the limited warranty period has expired when the problem results from a defect in material or workmanship. These instances will be reviewed on a case-by-case basis. If the issue has not been resolved to your satisfaction, follow the Customer Satisfaction Procedure 0 18. We thank you for choosing Cadillac.

Cadillac Participation in an Alternative Dispute Resolution Program

See Customer Satisfaction Procedure 0 18 for information on the voluntary, non-binding Alternative Dispute Resolution Program in which Cadillac participates

Warranty Service – United States, Canada, and Mexico

The selling dealer has invested in the proper tools, training, and parts inventory to ensure that any necessary warranty repairs can be made to your Cadillac vehicle. Cadillac requests that the vehicle be returned to the selling dealer for all warranty repairs. If a situation or event occurs where you are significantly inconvenienced, an authorized Cadillac dealer can make the warranty repairs. However, in the event the dealer is not able to perform the repair due to the special tool and training requirements, contact the Customer Assistance Offices 0 23. If you are unable to return to the selling dealer, contact a Cadillac dealer in the United States, Canada,
or Mexico for warranty service.

Warranty Coverage at a Glance

The warranty coverages are summarized below.

New Vehicle Limited Warranty InformationImportant Message to Owners1

Noise Emissions
Noise Emissions Coverage is for applicable vehicles weighing over 10,000 lbs based on the Gross Vehicle Weight Rating (GVWR) only, for the entire life of the vehicle.

New Vehicle Limited Warranty
GM will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions, and limitations.

What Is Covered

Warranty Applies
This warranty is for GM vehicles registered in the United States and normally operated in the United States or Canada, and is provided to the original and any subsequent owners of the vehicle during the warranty period.

Repairs Covered
The warranty covers repairs to correct any vehicle defect related to materials or workmanship occurring during the warranty period, excluding slight noise, vibrations, or other normal characteristics of the vehicle.

No Charge
Warranty repairs, including towing, parts, and labor, will be made at no charge.

Obtaining Repairs
To obtain warranty repairs, take the vehicle to a Cadillac dealer facility within the warranty period and request the needed repairs. Reasonable time must be allowed for the dealer to perform necessary repairs.

Warranty Period
The warranty period for all coverages begins on the date the vehicle is first delivered or put in use and ends at the expiration of the coverage period.

Bumper-to-Bumper Coverage
The complete vehicle is covered for 4 years or 50,000 miles, whichever comes first, except for other coverages listed here under “What Is Covered” and those items listed under “What Is Not Covered” later in this section.

Electric Vehicle Propulsion Battery Warranty
For vehicles sold in the United States, in addition to the Bumper-to-Bumper Coverage described previously, Cadillac will warrant defects related to materials or workmanship to the propulsion battery pack and its internal components for 8 years or 100,000 miles, whichever comes first, from the original in-service date of the vehicle.

This warranty is for electric vehicles registered and normally operated in the United States. In addition to the initial owner of the vehicle, the coverage described in this Electric Vehicle Propulsion Battery Warranty is transferable at no cost to any subsequent person(s) who assumes ownership of the vehicle within the 8 years or 100,000 miles term. No deductibles are associated with this warranty.
This warranty is in addition to the express conditions and warranties described previously. The coverage and benefits described under “New Vehicle Limited Warranty” are not extended or altered because of this Electric Vehicle Propulsion Battery Warranty.

Battery Capacity Coverage
Like all batteries, the amount of energy that the high voltage propulsion battery can store will decrease with time and miles driven. The battery will be replaced/repaired if the capacity falls below 75% of its original value during the warranty period, as determined by a certified dealer, with a battery appropriate for the age and mileage of the vehicle.

Propulsion Battery Service
Cadillac has a network of certified dealers who are trained to perform repairs on electric vehicle battery packs. If the Propulsion Battery requires service due to a defect in materials or workmanship, Cadillac will either repair or replace the Propulsion Battery with new or refurbished components at Cadillac’s discretion.

Towing Coverage
During the 8 years or 100,000 miles  (160 000 kilometers) Electric Vehicle Propulsion Battery warranty period, towing is covered to the nearest EV Certified Cadillac dealer if your vehicle cannot be driven because of a warranted defect. Contact the GM Roadside Assistance Center for towing. Refer to the Owner’s Manual for details.

Restraint System Warranty
Provides repair or replacement needed to correct defects in materials or workmanship of any seatbelt or airbag system, supplied by General Motors. Coverage is for 6 years or 72,000 miles, whichever comes first. This warranty is subject to the exceptions indicated in the “What Is Not Covered” section or cosmetic appearance defects such as color fade.

Sheet Metal Coverage
Body sheet metal panels are covered against corrosion and rust-through as follows:

Surface Corrosion: Body sheet metal panels are covered against rust for 4 years or 50,000 miles, whichever comes first.

Important: Surface rust resulting from accidents, stone chips or scratches in the paint is not included in sheet metal coverage

Rust-Through Corrosion: Any body sheet metal panel that rusts through — that develops an actual hole in the sheet metal — is covered for up to 6 years, unlimited miles.

Important: Your vehicle was designed and built to resist corrosion. Application of additional rust-inhibiting materials is neither necessary nor required under the Sheet Metal Coverage. GM makes no recommendations concerning the usefulness or value of such products. Application of after manufacture rust proofing products may create an environment that reduces the corrosion resistance built into your vehicle. Repairs to correct damage caused by such applications are not covered under your New Vehicle Limited Warranty.

Tire Coverage
The tires supplied with your vehicle are covered by General Motors against defects in material or workmanship under the Bumper-to-Bumper warranty coverage. Wear-out is not considered a defect, and it may occur before the vehicle warranty expires. In this case, the owner is responsible to purchase replacement tires, or seek coverage solely from the tire manufacturer. For vehicles within the Bumper-to-Bumper warranty coverage, defective tires will be replaced on a prorated adjustment basis according to the following mileage-based schedule:

Tire Pro-Rate Chart

Mileage (mi) Percent Covered by Cadillac (Tire Cost) Percent Covered by Cadillac (Labor

— Mount/Balance)

0-12,000 100% 100%
12,001-15,000 60% 100%
15,001-20,000 50% 100%
20,001-25,000 40% 100%
25,001-30,000 30% 100%
30,001-50,000 20% 100%
50,000 + 0% 0%

This schedule applies to the price of the tires only. Cadillac will cover 100% of the cost to mount and balance the tires replaced under warranty for the full Bumper-to-Bumper warranty period.
After your New Vehicle Limited Warranty expires, you may still have prorated warranty coverage on your original equipment tires by the tire manufacturer. Contact your Cadillac dealer or the tire manufacturer of the brand of tires on your vehicle for more information. The following is a list of current tire manufacturer’s websites and toll-free customer assistance numbers.

Company Website Toll-Free Number
Bridgestone/Firestone www.bridgestonetire.com www.firestonetire.com 1-800-847–3272
Continental/General www.generaltire.com www.continentaltire.com 1-800-847-3349
Goodyear www.goodyeartires.com 1-800-321-2136
Michelin/BF Goodrich www.michelinman.com www.bfgoodrichtires.com 1-866-866-6605

1-877-788-8899

Hankook www.hankooktire.com 1-800-426-5665
Maxxis www.maxxis.com 1-866-509-7067
Kumho www.kumhotire.com 1-800-445-8646

Read all Instructions for Important Message to Owners Information

Cadillac 2023 Top Accessories

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Cadillac 2023 Things to Know About the New Vehicle Limited warranty Information

2023 Cadillac Limited Warranty Information Guide

Things to Know About the New Vehicle Limited Warranty

Warranty Repairs

Component Exchanges
In the interest of customer satisfaction, Cadillac may offer exchange services on some vehicle components. This service is intended to reduce the amount of time your vehicle is not available for use due to repairs. Components used in exchange are service replacement parts that may be new, remanufactured, or refurbished.
Remanufactured parts meet Cadillac-approved service part requirements and are made from previously used components in a process that involves disassembly, inspection, cleaning, update of software and replacement of parts as appropriate, testing, and reassembly. Refurbished parts meet Cadillac-approved service part requirements and are

Warranty Repairs

Environmental Protection Agency (EPA) guidelines and Cadillac support the capture, purification, and reuse of automotive air conditioning refrigerant gases. As a result, any repairs Cadillac may make to your vehicle may involve the installation of purified reclaimed refrigerant and coolant.

Tire Service

Any authorized Cadillac or tire dealer for your brand of tires can assist you with tire service. If, after contacting one of these dealers, you need further assistance or you have questions, contact the Cadillac Customer Assistance Center. The toll-free telephone numbers are listed under Customer Assistance Offices 0 23.

Aftermarket Vehicle Propulsion Enhancement Products and Modifications

Some aftermarket vehicle propulsion products and modifications promise a way to increase the horsepower and torque levels of your vehicle. You should be aware that these products may have detrimental effects on the performance and life of the propulsion system. The vehicle propulsion system has been designed and built to offer industry-leading durability and performance. Vehicle propulsion enhancement products may enable the vehicle to operate at horsepower and torque levels that could damage, create failure, or reduce the life of the propulsion system.

Damage, failure, or reduced life of the propulsion system or other vehicle components caused by aftermarket vehicle propulsion enhancement products or modifications may not be covered under your vehicle warranty. Paint, Trim, and Appearance Items Defects in paint, trim, upholstery, or other appearance items are normally corrected during new vehicle preparation. If you find any paint or appearance concerns, advise your dealer as soon as possible. Your Owner’s Manual has instructions regarding the care of these items.

Vehicle Operation and Care

Considering the investment you have made in your Cadillac, we know you will want to operate and maintain it properly. We urge you to follow the maintenance instructions in your Owner’s Manual. If you have questions on how to keep your vehicle in good working condition, see your Cadillac dealer, the place many customers choose to have their maintenance work done. You can rely on your Cadillac dealer to use the proper parts and repair practices.

Maintenance and Warranty Service Records

Retain receipts covering the performance of regular maintenance. Receipts can be very important if a question arises as to whether a malfunction is caused by lack of maintenance or a defect in material or workmanship. A “Maintenance Record” is provided in the maintenance schedule section of the Owner’s Manual for recording services performed. The servicing dealer can provide a copy of any warranty repairs for your records.

Chemical Paint Spotting

Some weather and atmospheric conditions can create a chemical fallout.
Airborne pollutants can fall upon and adhere to painted surfaces on your vehicle. This damage can take two forms: blotchy, ring-shaped discolorations, and/or small irregular dark spots etched into the paint surface Although no defect in the factory-applied paint causes this, Cadillac will repair, at no charge to the owner, the painted surfaces of new vehicles damaged by this fallout condition within 12 months or 12,000 miles of purchase, whichever comes first.

Warranty Coverage – Extensions

Time Extensions  The New Vehicle Limited Warranty will be extended one day for each day beyond the first 24-hour period in which your vehicle is at an authorized dealer facility for warranty service. You may be asked to show the repair orders to verify the period of time the warranty is to be extended. Your extension rights may vary depending on state law.

Mileage Extensions: Prior to delivery, some mileage is put on your vehicle during testing at the assembly plant, during shipping, and while at the dealer facility. The dealer records this mileage on the first page of this warranty booklet at delivery. For eligible vehicles, this mileage will be added to the mileage limits of the warranty ensuring that you receive full benefit of the coverage. Mileage extension eligibility:

  • Applies only to new vehicles held exclusively in new vehicle inventory.
  • This does not apply to used vehicles, -owned vehicles, dealer-owned used vehicles or dealer demonstrator vehicles.
  • Does not apply to vehicles with more than 1,000 miles on the odometer even though the vehicle may not have been registered for license plates.

Warranty Service — Foreign Countries

Touring Owner Service
If you are touring in a foreign country and repairs are needed, take your vehicle to the nearest GM dealer which sells and services Cadillac vehicles. However, if a Cadillac dealer cannot be located, significantly inconvenienced customers can take their vehicles to any GM dealer for repairs.

Important: Repairs made necessary by the use of improper or dirty fuels and lubricants are not covered under the warranty. See your Owner’s Manual for additional information on fuel requirements when operating in foreign countries.

Permanent Relocation

This warranty applies to Cadillac vehicles registered in the United States and normally operated in the United States, Canada, or Mexico. If you have permanently relocated and established household residency in another country, GM may authorize the performance of repairs under the warranty authorized for vehicles generally sold by GM in that country. Contact an authorized GM dealer in your country for assistance.
Important: GM warranty coverages may be void on Cadillac vehicles that have been imported/exported for resale.

Read all Instructions for Things to Know About the New Vehicle Limited warranty Information

Cadillac 2023 Customer Satisfaction,Assistance and Owner Assistance Information

2023 Cadillac Customer Satisfaction and Assistance Guidelines

Customer Satisfaction Procedure

Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments.

Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken:

STEP ONE :
Discuss your concern with a member of dealer management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of the dealer facility or the general manager.

STEP TWO:
If after contacting a member of dealer management, it appears your concern cannot be resolved by the dealer without further help, contact the Cadillac Customer Assistance Center by calling 1-800-333-4223. In Canada, contact the GM of the Canada Customer Care Centre by calling 1-888-446-2000.
For the resolution of issues related to the Cadillac Professional Vehicle, contact 1-800-43-FLEET (1-800-433-5338). We encourage you to call the toll-free number in order to give your inquiry prompt attention.

Have the following information available to give the Customer Assistance Representative:

  • The Vehicle Identification Number (VIN). This is available from the vehicle registration or title, or the plate above the top of the instrument panel on the driver side, and visible through the windshield.
  • The dealer’s name and
  • The vehicle delivery date and present mileage.

When contacting Cadillac, remember that your concern will likely be resolved at a dealer’s facility. That is why we suggest you follow Step One first if you have a concern.

STEP THREE :
Both GM and your GM dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the Better Business Bureau (BBB) Auto Line Program to enforce any additional rights you may have.

The BBB Auto Line Program is an out-of-court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.

Contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address:
BBB Auto Line Program Council of Better Business Bureaus, Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100 www.bbbautoline.org
This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. GM reserves the right to change eligibility limitations and/or to discontinue its participation in this program.

State Warranty Enforcement Laws Information

20 State Warranty Enforcement Laws
Laws in many states permit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances.
The provisions of these laws vary from state to state. To the extent allowed by state law, GM requires that you first provide us with written notification of any service difficulty you have experienced so that we have an opportunity to make any needed repairs before you are eligible for the remedies provided by these laws. The address for written notification is in Customer Assistance Offices 0 23.

Warranty Information for California Only

California Civil Code Section 1793.2(d) requires that, if GM or its representatives are unable to repair a new motor vehicle to conform to the vehicle’s applicable express warranties after a reasonable number of attempts, Cadillac shall either replace the new motor vehicle or reimburse the buyer the amount paid or payable by the buyer.

California Civil Code Section 1793.22(b) creates a presumption that Cadillac has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within 18 months from delivery to the buyer or 18,000 miles on the vehicle’s odometer, whichever occurs first, one or more of the following occurs:

  • The same nonconformity results in a condition that is likely to cause death or serious bodily injury if the vehicle is driven AND the nonconformity has been subject to repair two or more times by GM or its agents AND the buyer or lessee has directly notified GM of the need for the repair of the nonconformity.
  • The same nonconformity has been subject to repair four or more times by GM or its agents AND the buyer has notified GM of the need for the repair of the  nonconformity.
  • The vehicle is out of service by reason of repair nonconformities by GM or its agents for a cumulative total of more than 30 calendar days after delivery of the vehicle to the buyer.

NOTICE TO GENERAL MOTORS AS REQUIRED ABOVE SHALL BE SENT TO THE FOLLOWING ADDRESS:

General Motors LLC
P.O. Box 33170 Detroit, MI 48232-5170
When you make an inquiry, you will need to give the year, model, and mileage of your vehicle and your VIN.

Cadillac is proud of the protection afforded by its warranty coverages. In order to achieve maximum customer satisfaction, there may be times when Cadillac will establish a special coverage adjustment program to pay all or part of the cost of certain repairs not covered by the warranty or to reimburse certain repair expenses you may have incurred. Check with your Cadillac dealer or call the Cadillac Customer Assistance Center to determine whether any special coverage adjustment program is applicable to your vehicle. When you make an inquiry, you will need to give the year, model, and mileage of your vehicle and your VIN.

Cadillac encourages
customers to call the toll-free telephone number for assistance. However, if you wish to write or e-mail Cadillac, refer to the address below.

United States
Cadillac Customer Assistance Center
P.O. Box 33169
Detroit, MI 48232-5169
www.Cadillac.com
1-800-333-4223
1-800-833-2622 (For Text
Telephone devices (TTYs))

Roadside Service:
1-800-224-1400
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994

Canada
Customer Care Centre,
CA1-163-005
General Motors of Canada

Company
500 Wentworth Street W
Oshawa, Ontario L1J 0C5
www.gm.ca
1-888-446-2000
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-882-1112

Read all Instructions for Customer Satisfaction,Assistance and Owner Assistance Information

Reference Links

Download Manuals: https://www.cadillac.com/support/vehicle/manuals-guides

Cadillac 2023 Top Accessories

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