Cadillac 2023 LIMITED WARRANTY And OWNER ASSISTANCE INFORMATION

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Cadillac 2023 LIMITED WARRANTY And OWNER ASSISTANCE INFORMATION

Cadillac 2023 Message and New Vehicle Limited Warranty INFORMATION

2023 Cadillac Message and Limited Warranty

Important Message to Owners

CGMC’s Commitment

GMC is committed to ensuring an excellent ownership experience with your new vehicle.
Your dealer also wants you to be completely satisfied and invites you to return for all your service needs, both during and after the warranty period.

Owner Assistance

The dealer is best equipped to provide all your vehicle’s service needs. Should you ever encounter a problem that is not resolved during or after the limited warranty period, talk to a member of dealer management. Under certain circumstances, Cadillac and/or Cadillac dealers may provide assistance after the limited warranty period has expired when the problem results from a defect in material or workmanship. These instances will be reviewed on a case-by-case basis. If the issue has not been resolved to your satisfaction, follow the Customer Satisfaction Procedure 25. We thank you for choosing GMC.

GMC Participation in an Alternative Dispute Resolution Program

See Customer Satisfaction Procedure 25 for information on the voluntary, non-binding Alternative Dispute Resolution Program in which Cadillac participates

Warranty Service

The selling dealer has invested in the proper tools, training, and parts inventory to ensure that any necessary warranty repairs can be made to your GMC vehicle. GMC requests that the vehicle be returned to the selling dealer for all warranty repairs. If a situation or event occurs where you are significantly inconvenienced, an authorized GMC dealer can make the warranty repairs. However, in the event the dealer is not able to perform the repair due to the special tool and training requirements, contact the Customer Assistance Offices 0 30. If you are unable to return to the selling dealer, contact a GMC dealer in the United States.

Warranty Coverage at a Glance

The warranty coverages are summarized below.

New Vehicle Limited Warranty InformationImportant Message to Owners1

Emission Control System WarrantyNew Vehicle Limited Warranty1

Noise Emissions
Noise Emissions Coverage is for applicable vehicles weighing over 10,000 lbs based on the Gross Vehicle Weight Rating (GVWR) only, for the entire life of the vehicle. GMC will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions, and limitations.

What Is Covered

Warranty Applies
This warranty is for GMC vehicles registered in the United States and normally operated in the United States or Canada, and is provided to the original and any subsequent owners of the vehicle during the warranty period.

Repairs Covered
The warranty covers repairs to correct any vehicle defect related to materials or workmanship occurring during the warranty period, excluding slight noise, vibrations, or other normal characteristics of the vehicle.

No Charge
Warranty repairs, including towing, parts, and labor, will be made at no charge.

Obtaining Repairs
To obtain warranty repairs, take the vehicle to a Cadillac dealer facility within the warranty period and request the needed repairs. Reasonable time must be allowed for the dealer to perform necessary repairs.

Warranty Period
The warranty period for all coverages begins on the date the vehicle is first delivered or put in use and ends at the expiration of the coverage period.

Bumper-to-Bumper Coverage
The complete vehicle is covered for 4 years or 50,000 miles, whichever comes first, except for other coverages listed here under “What Is Covered” and those items listed under “What Is Not Covered” later in this section.

Powertrain Component Coverage

  • Coverage is provided for 5 years or 60,000 miles, whichever comes first.
  • 3.0L and 6.6L Duramax® Turbo-Diesel Engines are covered for 5 years or 100,000 miles, whichever comes first.
  • Certain commercial fleet and/or government fleet vehicles purchased under a qualified fleet account number are covered for 5 years or 100,000 miles, whichever comes first.

Electric Vehicle Propulsion Battery Warranty
For vehicles sold in the United States, in addition to the Bumper-to-Bumper Coverage described previously, Cadillac will warrant defects related to materials or workmanship to the propulsion battery pack and its internal components for 8 years or 100,000 miles, whichever comes first, from the original in-service date of the vehicle.

Important:
Some of these components may also be covered by the Emissions Warranty. See Emission Warranty Parts List 21.

Gasoline Engine Coverage includes:
 Cylinder block and heads and all internally lubricated parts, timing gears, timing chain/belt and cover, valve covers, oil pump assembly, oil pan, engine oil cooling hoses and lines, seals, gaskets, manifolds, flywheel, water pump, engine mount, turbocharger and supercharger, actuators and electrical components internal to the engine. Coverage on the engine cooling system begins at the inlet to the water pump and ends with the thermostat housing and/or outlet that attaches to the return hose.

Diesel Components Coverage includes:
Cylinder block and heads and all internally lubricated parts, intake and exhaust manifolds, timing gears, timing chain/belt and cover, flywheel, valve covers, oil pump assembly, oil pan, water pump, fuel pump, engine mounts, seals, and gaskets. Parts of the Emissions Reduction System such as the emissions reduction fluid tank, injectors, sensors including NOx and exhaust, and the Exhaust Particulate Filter. Glow Plug Control

Read all Instructions for Message and New Vehicle Limited Warranty INFORMATION

Cadillac 2023 “Things Know About New Vehicle Limited Warranty” INFORMATION

2023 Cadillac “Things to Know About New Vehicle Limited Warranty” Instructions

Things to Know About New Vehicle Limited Warranty

Warranty Repairs – Component Exchanges

In the interest of customer satisfaction, Cadillac may offer exchange services on some vehicle components. This service is intended to reduce the amount of time your vehicle is not available for use due to repairs. Components used in exchange are service replacement parts that may be new, remanufactured, or refurbished.

Remanufactured parts meet Cadillac-approved service part requirements and are made from previously used components
in a process that involves disassembly, inspection, cleaning, update of software Andre placement of parts as appropriate, testing and reassembly.
Refurbished parts meet Cadillac-approved service part requirements and are previously used parts that are inspected, cleaned,  tested, and repackaged.
All exchange components used meet Cadillac standards and are warranted the same as new components. Examples of the types of components that might be serviced in this fashion include: engine and transmission assemblies, instrument cluster assemblies, radios, compact disc players, batteries, and powertrain control modules

Warranty Repairs – Recycled

Environmental Protection Agency (EPA)guidelines and Cadillac support the capture, purification, and reuse of automotive air conditioning refrigerant gases and engine coolant. As a result, any repairs Cadillac may make to your vehicle may involve the installation of purified reclaimed refrigerant and coolant.

Tire Service

Any authorized Cadillac or tire dealer for your brand of tires can assist you with tire service. If, after contacting one of these dealers, you need further assistance or you have questions, contact the Cadillac Customer Assistance Center. The toll-free telephone numbers are listed under Customer Assistance Offices.

Aftermarket Engine Performance Enhancement Products and Modifications

Some aftermarket engine performance products and modifications promise a way to increase the horsepower and torque levels of your vehicle’s powertrain. You should be aware that these products may have detrimental effects on the performance and life of the engine, exhaust emission system, transmission, and drivetrain. Engine power enhancement products may enable the engine to operate at horsepower and
torque levels that could damage, create failure, or reduce the life of the engine, engine emission system, transmission, and drivetrain. Damage, failure, or reduced life of the engine, transmission, emission system, drivetrain, or other vehicle components caused by aftermarket engine performance enhancement products or modifications may not be covered under your vehicle warranty.

Paint, Trim, and Appearance Items

Defects in paint, trim, upholstery, or other appearance items are normally corrected during new vehicle preparation. If you find any paint or appearance concerns,  dealer as soon as possible. Your Owner’s Manual has instructions regarding the care of these items.

Vehicle Operation and Care

Considering the investment you have made in your Cadillac, we know you will want to operate and maintain it properly. We urge you to follow the maintenance instructions in your Owner’s Manual. If you have questions on how to keep your vehicle in good working condition, see your Cadillac dealer, the place many customers choose to have their maintenance work done. You can rely on your Cadillac dealer to use the proper parts and repair practices.

Maintenance and warranty Service

Retain receipts covering the performance of regular maintenance. Receipts can be very important if a question arises as to whether a malfunction is caused by lack of or a defect in material or workmanship. A “Maintenance Record” is provided in the maintenance schedule section of the Owner’s Manual for recording services performed. The servicing dealer can provide a copy of any warranty repairs for your records.

Chemical Paint Spotting

Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and adhere to painted surfaces on your vehicle. This damage can take two forms: blotchy, ring-shaped discolorations, and/or smaller regular dark spots etched into the paint
surface. Although no defect in the factory-applied paint causes this, Cadillac will repair, at no charge to the owner, the painted surfaces of new vehicles damaged by this fallout condition within 12 months or 12,000 miles of purchase, whichever comes first.

Warranty Coverage – Extensions

Time Extensions: The New Vehicle Limited Warranty will be extended one day for each day beyond the first 24-hour period in which your vehicle is at an authorized dealer facility for warranty service. You may be asked to show the repair orders to verify the period of time the warranty is to be extended. Your extension rights may vary depending on state law.
Mileage Extensions: Prior to delivery, some mileage is put on your vehicle during testing at the assembly plant, during shipping, and while at the dealer facility. The dealer records this mileage on the first page of this warranty booklet at delivery. For eligible vehicles, this mileage will be added to the mileage limits of the warranty ensuring that you receive the full benefit of the coverage. Mileage extension eligibility.

  • Applies only to new vehicles held exclusively in the new vehicle inventory.
  • This does not apply to used vehicles, -owned vehicles, dealer-owned used vehicles or dealer demonstrator vehicles.
  • Does not apply to vehicles with more than 1,000 miles on the odometer even though the vehicle may not have been registered for license plates.

Warranty Service — Foreign Countries

Touring Owner Service
If you are touring in a foreign country and repairs are needed, take your vehicle to the nearest GM dealer which sells and services Cadillac vehicles. However, if a Cadillac dealer cannot be located, significantly inconvenienced customers can take their vehicle to any GM dealer for repairs.

Read all Instructions for Things Know About New Vehicle Limited Warranty” INFORMATION

Cadillac 2023 Emission Control and Parts List INFORMATION

2023 Cadillac Emission Control and Warranty Parts List INFORMATION

Emission Control Systems Warranty

How to Determine the Applicable Emissions Warranty

State and Federal agencies may require a different emission control system warranty depending on:

  • Whether the vehicle conforms to regulations applicable to light-duty or heavy-duty emission control
  • Whether the vehicle conforms to or is certified for California regulations in addition to U.S. EPA Federal regulations. All vehicles are eligible for the Federal Emission Control System Warranty. The California Emission Control System Warranty section of this manual gives the requirements for that warranty.

Defects in material or workmanship in GM emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. The warranty with the broadest coverage applies.

Any authorized General Motors dealer will, as necessary under these warranties, replace, repair, or adjust to GM specifications any genuine GM parts that affect emissions. The applicable warranty period shall begin on the date the vehicle is delivered to the first retail purchaser or, if the vehicle is first placed in service as a demonstrator or company vehicle prior to sale at retail, on the date the vehicle is placed in such service.

Federal Emission Control System Warranty

All vehicles are eligible for Federal Emission Control System Warranty. This warranty is issued in accordance with the U.S. Federal Clean Air Act. The Emission related parts covered under the Federal Warranty are listed under the Emission Warranty  Parts List.

Federal Emissions Warranty Coverage

For a Passenger Car or Light Duty Truck with a Gross Vehicle Weight Rating (GVWR) of 8,500 lbs. or less

  • 2 years or 24,000 miles, whichever comes first for Emissions related parts
  • 8 years or 80,000 miles, whichever comes first for Emissions select components; catalytic converters, engine control module, transmission control module and other diagnostic emissions critical-electronic control units.

For Heavy Duty Vehicles with a Gross Vehicle Weight Rating (GVWR) greater than 8,500 lbs.

  • 5 years or 50,000 miles, whichever comes first for Emissions related parts Federal Emission Defect Warranty GM warrants to the owner the following:
  • The vehicle was designed, equipped, and built so as to conform at the time of sale with applicable regulations of the Federal Environmental Protection Agency (EPA).
  • The vehicle is free from defects in materials and workmanship which cause the vehicle to fail to conform with those regulations during the emission warranty
  • Emission-related defects in the genuine GM parts listed under the Emission Warranty Parts List, including related diagnostic costs, parts, and labor are covered by this warranty.

Emission-related defects in the genuine GM parts listed under the Emission Warranty Parts List, including related diagnostic costs, parts, and labor are covered by this warranty.

Federal Emission Performance Warranty

Some states and/or local jurisdictions have established periodic vehicle Inspection and Maintenance (I/M) programs to encourage proper maintenance of your vehicle. If an EPA-approved I/M program is enforced in your area, you may also be eligible for Emission Performance Warranty coverage when all three of the following conditions are met:

  • The vehicle has been maintained and operated in accordance with the instructions for proper maintenance and use set forth in the Owner’s Manual supplied with your vehicle.
  • The vehicle fails an EPA-approved I/M test during the emission warranty period.
  • The failure results, or will result, in the owner of the vehicle having to bear a penalty or other sanctions, including the denial of the right to use the vehicle, under local, state, or federal law.

GM warrants that your GM dealer will replace, repair, or adjust to GM specifications, at no charge to you, any of the parts listed under Emission Warranty Parts List 0 22, which may be necessary to conform to the applicable emission standards. Non-GM parts labeled “Certified to EPA Standards” are covered by the Federal Emission Performance Warranty.

California Emissions Warranty Requirements

This warranty applies if your vehicle meets both of the following requirements:

  • Your vehicle is registered in California or other state adopting California emission and warranty regulations. These states include Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont and Washington.
  • Your vehicle is certified for sale in California as indicated on the vehicle’s emission control information label.

Your Rights and Obligations (For Vehicles Subject to California Exhaust Emission Standards)
The California Air Resources Board and General Motors are pleased to explain the emission control system warranty on your vehicle. In California, new motor vehicles must be designed, built, and equipped to meet the state’s stringent anti-smog standards. GM must warrant the emission control system on your vehicle for the periods of time and mileage listed provided there has been no abuse, neglect, or improper maintenance of your vehicle. Your vehicle’s emission control system may include parts such as the fuel injection system, ignition system, catalytic converter, and engine computer. Also included are hoses, belts, connectors, and other emission-related assemblies. Where a warrantable condition exists, GM will repair your vehicle at no cost to you including diagnosis, parts, and labor.

California Emission Defect and Emission Performance Warranty Coverage

For a Passenger Car or Light Duty Truck with a Gross Vehicle Weight Rating (GVWR) of 14,000 lbs or less:

  • For 3 years or 50,000 miles, whichever comes first for Emissions related parts :
  • If your vehicle fails a smog check inspection, GM will make all necessary repairs and adjustments to ensure that your vehicle passes the inspections.

This is your Emission Control System Performance Warranty.

  • If any emission-related part on the Emission Warranty Parts List is defective, GM will repair or replace it. This is your Short-Term Emission Control System Defect Warranty.
  • 7 years or 70,000 miles, whichever comes first for Emissions related parts :
    • If any emission-related part especially noted on the Emission Warranty Parts List is defective or its failure causes your vehicle to fail a Smog Check inspection, GM will repair or replace it. This is your Long-Term Emission Control System Defect Warranty.

Read all Instructions for Emission Control and Parts List INFORMATION

Cadillac 2023 Customer Satisfaction and OWNER ASSISTANCE INFORMATION

2023 Cadillac Customer Satisfaction and Assistance Guidelines

“Customer Satisfaction Procedure

Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken:

STEP ONE: Discuss your concern with a member of dealer management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of the dealer facility or the general manager.

STEP TWO: If after contacting a member of dealer management, it appears your concern cannot be resolved by the dealer without further help, contact the Cadillac Customer Assistance Center by calling 1-800-333-4223. In Canada, contact GM of the Canada Customer Care Centre by calling 1-888-446-2000.
For the resolution of issues related to the Cadillac Professional Vehicle, contact 1-800-43-FLEET (1-800-433-5338).
We encourage you to call the toll-free number in order to give your inquiry prompt attention. Have the following information available to give the Customer Assistance Representative:

  • The Vehicle Identification Number (VIN). This is available from the vehicle registration or title, or the plate above the top of the instrument panel on the driver’s side, and visible through the
  • The dealer’s name and
  • The vehicle delivery date and present

When contacting Cadillac, remember that your concern will likely be resolved at a dealer’s facility. That is why we suggest you follow Step One first if you have a concern.

STEP THREE: Both GM and your GM dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the Better Business Bureau (BBB) Auto Line Program to enforce any additional rights you may have.

The BBB Auto Line Program is an out-of-court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you. Contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address:

BBB Auto Line Program
Council of Better Business Bureaus, Inc. 3033 Wilson Boulevard Suite 600 Arlington, VA 22201
Telephone: 1-800-955-5100 http://www.bbb.org/council/ programs-services/Ndispute-handling-and-resolution/bbb-auto-line

This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors.
GM reserves the right to change eligibility limitations and/or to discontinue its participation in this program.

State Warranty Enforcement Laws

Laws in many states permit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances. The provisions of these laws vary from state to state. To the extent allowed by state law, GM requires that you first provide us with written notification of any service difficulty you have experienced so that we have an opportunity to make any needed repairs before you are eligible for the remedies provided by these laws.
The address for written notification is Customer Assistance Offices 0 31.

Warranty Information for California Only

California Civil Code Section 1793.2(d) requires that, if GM or its representatives are unable to repair a new motor vehicle to conform to the vehicle’s applicable express warranties after a reasonable number of attempts, Cadillac shall either replace the new motor vehicle or reimburse the buyer the amount paid or payable by the buyer.
California Civil Code Section 1793.22(b) creates a presumption that Cadillac has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within 18 months from delivery to the buyer or 18,000 miles on the vehicle’s odometer, whichever occurs first, one or more of the following occurs:

  • The same nonconformity results in a condition that is likely to cause death or serious bodily injury if the vehicle is driven AND the nonconformity has been subject to repair two or more times by GM or its agents AND the buyer or lessee has directly notified GM of the need for the repair of the nonconformity.
  • The same nonconformity has been subject to repair four or more times by GM or its agents AND the buyer has notified GM of the need for the repair of the nonconformity.
  • The vehicle is out of service by reason of repair nonconformities by GM or its agents for a cumulative total of more than 30 calendar days after delivery of the vehicle to the buyer.

NOTICE TO GENERAL MOTORS AS REQUIRED ABOVE SHALL BE SENT TO THE FOLLOWING ADDRESS:
General Motors LLC
P.O. Box 33170 Detroit, MI 48232-5170
When you make an inquiry, you will need to give the year, model, and mileage of your vehicle and your VIN.

Read all Instructions for Customer Satisfaction and OWNER ASSISTANCE INFORMATION

Reference Links

Download Manuals: https://www.cadillac.com/support/vehicle/manuals-guides

Cadillac 2023 Top Accessories

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