Auto User Guide

2022 GMC Customer Satisfaction User Manual

GMC logo

2022 GMC Customer Satisfaction User Manual

You live in a neighbourhood that values your experience, a 2022 GMC car. We will go over the principles of GMC’s commitment to customer satisfaction in this guide, as well as the protocols put in place to make sure your needs and expectations are not only met but beyond. GMC has put in place reliable processes to handle your questions, comments, and concerns. This section will go over the particular steps used to make sure your concerns are taken seriously and immediately resolved. These processes are meant to make your engagement with GMC easy and efficient, whether you have inquiries concerning your car, need help, or want to share your experiences.

2024 GMC SIERRA HEAVY DUTY Specs, Price, Features, Mileage and Review

Customer Satisfaction Procedure

Your satisfaction and goodwill are important to your dealer and Cadillac. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken:

GMC Customer Satisfaction

STEP ONE: Discuss your concern with a member of dealer management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of the dealer facility or the general manager.

STEP TWO: If after contacting a member of dealer management, it appears your concern cannot be resolved by the dealer without further help contact the GMC Customer
Assistance Center by calling 1-800-GMC-8782 (462–8782). In Canada, contact the GM of the Canada Customer Care Centre by calling
1-800-263-3777: English, or 1-800-263-7854:
French.

  • The Vehicle Identification Number (VIN). This is available from the vehicle registration or title, or the plate above the top of the instrument panel on the driver side, and visible through the windshield.
  • The dealer name and location.
  • The vehicle delivery date and present mileage.

When contacting Cadillac, remember that your concern will likely be resolved at a dealer’s facility. That is why we suggest you follow Step One first if you have a concern.

2022 GMC Customer Satisfaction Owners Manual

STEP THREE: Both GM and your GM dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the Better Business Bureau (BBB) Auto Line Program to enforce any additional rights you may have.

The BBB Auto Line Program is an out-of-court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program before filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.

GMC Customer Care

Contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address:

BBB Auto Line Program a Division of BBB
National Programs, Inc.
1676 International Drive
Suite 550
McLean, VA 22102
Telephone: 1-800-955-5100

This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors.
GM reserves the right to change eligibility limitations and/or to discontinue its participation in this program.

2022 GMC Customer Satisfaction User Guide

Laws in many states permit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances. The provisions of these laws vary from state to state. To the extent allowed by state law, GM requires that you first provide us with written notification of any service difficulty you have experienced so that we have an opportunity to make any needed repairs before you are eligible for the remedies provided by these laws. The address for written notification is in Customer Assistance Offices 29.

California Civil Code Section 1793.2(d) requires that, if GM or its representatives are unable to repair a new motor vehicle to conform to the vehicle’s applicable express warranties after a reasonable number of attempts, Cadillac shall either replace the new motor vehicle or reimburse the buyer the amount paid or payable by the buyer.
California Civil Code Section 1793.22(b) creates a presumption that Cadillac has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within 18 months from delivery to the buyer or 18,000 miles on the vehicle’s odometer, whichever occurs first, one or more of the following occurs:

  • The same nonconformity results in a condition that is likely to cause death or serious bodily injury if the vehicle is driven AND the nonconformity has been subject to repair two or more times by GM or its agents AND the buyer or lessee has directly notified GM of the need for the repair of the nonconformity.
  • The same nonconformity has been subject to repair four or more times by GM or its agents AND the buyer has notified GM of the need for the repair of the nonconformity.
  • The vehicle is out of service because of repair nonconformities by GM or its agents for a cumulative total of more than 30 calendar days after delivery of the vehicle to the buyer.

NOTICE TO GENERAL MOTORS CORPORATION AS REQUIRED ABOVE SHALL BE SENT TO THE FOLLOWING ADDRESS:
General Motors LLC
P.O. Box 33170
Detroit, MI 48232-5170
When you inquire, you will need to give the year, model, and mileage of your vehicle and your VIN.

Special Coverage Adjustment Programs Beyond the Warranty Period

Cadillac is proud of the protection afforded by its warranty coverages. To achieve maximum customer satisfaction, there may be times when Cadillac will establish a special coverage adjustment program to pay all or part of the cost of certain repairs not covered by the warranty or to reimburse certain repair expenses you may have incurred. Check with your Cadillac dealer or call the Cadillac Customer Assistance Center to determine whether any special coverage adjustment program applies to your vehicle. When you inquire, you will need to give the year, model, and mileage of your vehicle and your VIN.

FAQS

What does GMC Customer Satisfaction encompass for 2022?

GMC Customer Satisfaction for 2022 emphasizes creating a positive ownership experience, covering aspects from vehicle performance to customer services.

How can I provide feedback on my experience with my 2022 GMC vehicle?

Feedback can be provided through various channels, including surveys, online platforms, or directly through Customer Assistance.

What specific services or support does GMC offer to enhance customer satisfaction?

GMC offers services such as Customer Assistance, maintenance programs, and various resources to enhance your ownership experience.

Can I schedule routine maintenance or service through the Customer Satisfaction procedures?

While routine maintenance scheduling may not directly fall under Customer Satisfaction procedures, GMC typically provides avenues to schedule service through authorized dealerships.

Is there a dedicated helpline for urgent customer assistance needs?

Yes, GMC usually has a dedicated helpline or emergency assistance number for urgent customer needs. This information is available through the owner’s manual or official GMC channels.

How quickly can I expect a response through Customer Assistance for non-urgent inquiries?

Response times may vary, but GMC aims to address non-urgent inquiries promptly. Check with Customer Assistance for estimated response times.

Are there online platforms or portals where I can track the status of my inquiries or service requests?

GMC may offer online portals or platforms to track the status of inquiries or service requests. Check with Customer Assistance for available options.

Can I escalate concerns or issues through the Customer Satisfaction procedures if I’m not satisfied with the initial response?

Yes, there are typically escalation procedures in place. Contact Customer Assistance for guidance on escalating concerns or issues.

What steps should I follow if I encounter a problem with my 2022 GMC vehicle covered under warranty?

Contact Customer Assistance or refer to the warranty documentation for guidance on initiating a warranty claim or resolving issues covered under warranty.

Can I request courtesy transportation through Customer Assistance for non-warranty repairs or service?

Courtesy transportation for non-warranty repairs may be available through Customer Assistance. Check the terms and conditions for eligibility.

How can I stay informed about updates, recalls, or service bulletins related to my 2022 GMC vehicle?

GMC typically communicates updates through official channels, including customer portals, dealership communications, and the GMC website.

Is there a specific process for providing positive feedback or recognizing exceptional service through Customer Satisfaction procedures?

Positive feedback can be provided through surveys, online reviews, or by directly contacting Customer Assistance to share your experience.

Can I transfer my positive experience or feedback about a dealership or service centre to GMC headquarters?

Yes, positive feedback can be shared with GMC headquarters through Customer Assistance or other provided channels.

Are there any customer loyalty programs or incentives offered by GMC for 2022?

GMC may offer customer loyalty programs or incentives. Check with your dealership or Customer Assistance for details on available programs.

Is there a specific procedure for handling emergencies or urgent service needs through Customer Assistance?

Yes, Customer Assistance typically provides specific procedures for handling emergencies or urgent service needs. Refer to the owner’s manual or contact Customer Assistance for guidance.

View Full User Guide: GMC 2022 Limited Warranty and Owner Assistance Information

Download Manuals: https://www.cadillac.com/support/vehicle/manuals-guides

2024 GMC SIERRA HEAVY DUTY Specs, Price, Features, Mileage and Review

Leave a Reply

Your email address will not be published. Required fields are marked *