Auto User Guide

2023 GMC Customer Satisfaction Owners Manual

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2023 GMC Customer Satisfaction Owners Manual

2023 GMC automobile! The purpose of this handbook is to familiarize you with the extensive resources that GMC offers to guarantee your highest level of pleasure as a valued client. We’ll go over the Customer Assistance program, the Owner’s Manual, and the State Warranty’s ramifications. All of these things help make ownership easy and fulfilling. GMC is committed to offering the best possible customer service. A variety of services are included in the Customer Assistance program to help you with your questions, issues, and special requirements. This section will help you understand your options, from individualized support to professional advice, so you can be sure you have a trustworthy partner for the duration of your ownership experience.

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Customer Satisfaction Procedure

Your satisfaction and goodwill are important to your dealer and Cadillac. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken:

GMC Customer Satisfaction

STEP ONE: Discuss your concern with a member of dealer management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of the dealer facility or the general manager.

STEP TWO: If after contacting a member of dealer management, it appears your concern cannot be resolved by the dealer without further help, contact the Cadillac Customer Assistance Center by calling 1-800-333-4223. In Canada, contact the GM of Canada Customer Care Centre by calling 1-888-446-2000.

For resolution of issues related to the Cadillac Professional Vehicle, contact 1-800-43-FLEET (1-800-433-5338).

Vehicle Satisfaction

We encourage you to call the toll-free number to give your inquiry prompt attention. Have the following information available to give the Customer Assistance Representative:

  • The Vehicle Identification Number (VIN). This is available from the vehicle registration or title, or the plate above the top of the instrument panel on the driver side, and visible through the windshield.
  • The dealer name and location.
  • The vehicle delivery date and present mileage.

When contacting Cadillac, remember that your concern will likely be resolved at a dealer’s facility. That is why we suggest you follow Step One first if you have a concern.

2023 GMC Customer Satisfaction User Manual

STEP THREE: Both GM and your GM dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the Better Business Bureau (BBB) Auto Line Program to enforce any additional rights you may have.

The BBB Auto Line Program is an out-of-court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program before filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.

Contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address:

BBB Auto Line Program
Council of Better Business Bureaus, Inc. 3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100

This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors.
GM reserves the right to change eligibility limitations and/or to discontinue its participation in this program.

State Warranty Enforcement Laws

Laws in many states permit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances. The provisions of these laws vary from state to state. To the extent allowed by state law, GM requires that you first provide us with written notification of any service difficulty you have experienced so that we have an opportunity to make any needed repairs before you are eligible for the remedies provided by these laws.
The address for written notification is in Customer Assistance Offices 29.

State Warranty Regulations

Warranty Information for California Only

California Civil Code Section 1793.2(d) requires that, if GM or its representatives are unable to repair a new motor vehicle to conform to the vehicle’s applicable express warranties after a reasonable number of attempts, Cadillac shall either replace the new motor vehicle or reimburse the buyer the amount paid or payable by the buyer.
California Civil Code Section 1793.22(b) creates a presumption that Cadillac has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within 18 months from delivery to the buyer or 18,000 miles on the vehicle’s odometer, whichever occurs first, one or more of the following occurs:

2023 GMC Customer Satisfaction User Guide

  • The same nonconformity results in a condition that is likely to cause death or serious bodily injury if the vehicle is driven AND the nonconformity has been subject to repair two or more times by GM or its agents AND the buyer or lessee has directly notified GM of the need for the repair of the nonconformity.
  • The same nonconformity has been subject to repair four or more times by GM or its agents AND the buyer has notified GM of the need for the repair of the nonconformity.
  • The vehicle is out of service because of repair nonconformities by GM or its agents for a cumulative total of more than 30 calendar days after delivery of the vehicle to the buyer.

NOTICE TO GENERAL MOTORS AS REQUIRED ABOVE SHALL BE SENT TO THE FOLLOWING ADDRESS:
General Motors LLC
P.O. Box 33170
Detroit, MI 48232-5170

When you inquire, you will need to give the year, model, and mileage of your vehicle and your VIN.

GMC Owner Resources

Special Coverage Adjustment Programs Beyond the Warranty Period

Cadillac is proud of the protection afforded by its warranty coverages. To achieve maximum customer satisfaction, there may be times when Cadillac will establish a special coverage adjustment program to pay all or part of the cost of certain repairs not covered by the warranty or to reimburse certain repair expenses you may have incurred. Check with your Cadillac dealer or call the Cadillac Customer Assistance Center to determine whether any special coverage adjustment program applies to your vehicle.
When you inquire, you will need to give the year, model, and mileage of your vehicle and your VIN.

FAQS

What information is included in the 2023 GMC Owner’s Manual?

The Owner’s Manual typically covers essential information about your vehicle, including features, maintenance schedules, and troubleshooting tips.

How can I obtain a digital or physical copy of the 2023 GMC Owner’s Manual?

Digital copies may be available on the GMC website or through the vehicle’s infotainment system. Physical copies can be requested from the dealership.

Are there specific sections in the Owner’s Manual that guide routine maintenance tasks?

Yes, the Owner’s Manual usually has sections dedicated to routine maintenance, including oil changes, tyre rotations, and other essential tasks.

Can Customer Assistance help me locate authorized GMC service centres near me?

Yes, Customer Assistance can provide information on authorized service centres, helping you find a convenient location for maintenance and repairs.

What does the State Warranty cover, and how does it complement the manufacturer’s warranty?

The State Warranty complements the manufacturer’s warranty by addressing regional variations. It typically covers specific aspects based on local regulations.

Are there differences in warranty coverage between states, and how can I find information specific to my location?

State Warranty details can vary, and specific information for your location is usually outlined in the warranty documentation or can be obtained through Customer Assistance.

Can I transfer the State Warranty if I move to a different state?

Check the terms and conditions of the State Warranty to understand whether it is transferable to a new state upon relocation.

Is the State Warranty subject to any specific conditions or limitations?

Review the State Warranty documentation for any conditions or limitations that may apply based on regional variations.

How can I stay informed about updates or changes to the State Warranty that may affect my coverage?

Regularly check with Customer Assistance or refer to official GMC channels for updates on the State Warranty and any changes to coverage.

If I have concerns about the warranty coverage, how quickly can Customer Assistance address and resolve the issue?

Customer Assistance aims to address concerns promptly. The response time may vary, but they are committed to providing timely support for warranty-related inquiries and issues.

View Full User Guide: GMC 2023 Limited Warranty and Owner Assistance Information

Download Manuals: https://www.cadillac.com/support/vehicle/manuals-guides

2024 GMC SIERRA HEAVY DUTY Specs, Price, Features, Mileage and Review

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