Auto User Guide

2023 GMC Limited Warranty Coverage User Manual

GMC logo

2023 GMC Limited Warranty Coverage User Manual

GMC family along with your car from 2023. We will examine GMC’s extensive Limited Warranty Coverage in this tutorial, paying particular attention to Owner Assistance, Restraint Systems Warranty, and Sheet Metal Coverage. These elements are essential to guarantee your safety, peace of mind, and the protection of different GMC vehicle components. GMC’s Owner Assistance program demonstrates the company’s dedication to providing excellent customer service. This section will explore the variety of services and support available to GMC owners, including helpful resources for car information roadside assistance and courtesy transportation. Gaining an understanding of these services will enable you to maximize the benefits of ownership.

2024 GMC SIERRA HEAVY DUTY Specs, Price, Features, Mileage and Review

Important Message to Owners

Cadillac’s Commitment Cadillac is committed to ensuring satisfaction with your new vehicle. Your dealer also wants you to be completely satisfied and invites you to return for all your service needs, both during and after the warranty period.

GMC Limited Warranty

Owner Assistance

The dealer is best equipped to provide all your vehicle’s service needs. Should you ever encounter a problem that is not resolved during or after the limited warranty period, talk to a member of dealer management. Under certain circumstances, Cadillac and/or Cadillac dealers may assist after the limited warranty period has expired when the problem results from a defect in material or workmanship. These instances will be reviewed on a case-by-case basis. If the issue has not been resolved to your satisfaction, follow the Customer Satisfaction Procedure 0 26.
We thank you for choosing Cadillac.

Cadillac Participation in an Alternative Dispute Resolution Program

See Customer Satisfaction Procedure 0 18 for information on the voluntary, non-binding Alternative Dispute Resolution Program in which Cadillac participates

Warranty Service – United States, Canada, and Mexico

The selling dealer has invested in the proper tools, training, and parts inventory to ensure that any necessary warranty repairs can be made to your Cadillac vehicle. Cadillac requests that the vehicle be returned to the selling dealer for all warranty repairs. If a situation or event occurs where you are significantly inconvenienced, an authorized Cadillac dealer can make the warranty repairs. However, in the event the dealer is not able to perform the repair due to the special tool and training requirements, contact the Customer Assistance Offices 0 23. If you are unable to return to the selling dealer, contact a Cadillac dealer in the United States, Canada, or Mexico for warranty service.

Warranty Coverage at a Glance

The warranty coverages are summarized below.

New Vehicle Limited Warranty Information

Important Message to Owners1

Emission Control System Warranty

New Vehicle Limited Warranty1

Noise Emissions
Noise Emissions Coverage is for applicable vehicles weighing over 10,000 lbs based on the Gross Vehicle Weight Rating (GVWR) only, for the entire life of the vehicle.

Warranty Benefits

New Vehicle Limited Warranty
GM will provide repairs to the vehicle during the warranty period in accordance
with the following terms, conditions, and limitations.

What Is Covered

Warranty Applies
This warranty is for GM vehicles registered in the United States and normally operated in the United States or Canada, and is provided to the original and any subsequent owners of the vehicle during the warranty period.

Repairs Covered
The warranty covers repairs to correct any vehicle defect related to materials or workmanship occurring during the warranty period, excluding slight noise, vibrations, or other normal characteristics of the vehicle.

No Charge
Warranty repairs, including towing, parts, and labor, will be made at no charge.

Obtaining Repairs
To obtain warranty repairs, take the vehicle to a Cadillac dealer facility within the warranty period and request the needed repairs. Reasonable time must be allowed for the dealer to perform necessary repairs.

Warranty Period
The warranty period for all coverages begins on the date the vehicle is first delivered or put in use and ends at the expiration of the coverage period.

For Escalade V-Series only: This warranty is generally transferable to subsequent owners of the vehicle. However, certain coverages will be VOIDED if ownership of the vehicle is transferred from the original owner within the first 6 months after delivery. See coverage details below

Bumper-to-Bumper Coverage
The complete vehicle is covered for 4 years or 50,000 miles, whichever comes first, except for other coverages listed here under “What Is Covered” and those items listed under “What Is Not Covered” later in this section.

Electric Vehicle Propulsion Battery Warranty
For vehicles sold in the United States, in addition to the Bumper-to-Bumper Coverage described previously, Cadillac will warrant defects related to materials or workmanship to the propulsion battery pack and its internal components for 8 years or 100,000 miles, whichever comes first, from the original in-service date of the vehicle.

Warranty Period
The warranty period for all coverages begins on the date the vehicle is first delivered or put in use and ends at the expiration of the coverage period.

Bumper-to-Bumper Coverage
For Escalade V-Series only:
Bumper-to-Bumper Coverage will be VOIDED if ownership of the vehicle is transferred from the original owner within the first 6 months after delivery.
The complete vehicle is covered for 4 years or 50,000 miles, whichever comes first, except for other coverages listed here under “What Is Covered” and those items listed under “What Is Not Covered” later in this section.

Powertrain Coverage
For Escalade V-Series only: Powertrain Coverage will be VOIDED if ownership of the vehicle is transferred from the original owner within the first 6 months after delivery.
Coverage is provided for 6 years or 70,000 miles, whichever comes first, except for other coverages listed here under “What Is Covered” and those items listed under “What Is Not Covered” later in this section.

Important: Some of these components may also be covered by the Emissions Warranty.
See Emission Warranty Parts List 0 22, Gasoline Engine Coverage includes: Cylinder block and heads and all internally lubricated parts, timing gears, timing chain/belt and cover, valve covers, oil pump assembly, oil pan, engine oil cooling hoses and lines, seals, gaskets, manifolds, flywheel, water pump, engine mount, turbocharger and supercharger, actuators and electrical components internal to the engine. Coverage on the engine cooling system begins at the inlet to the water pump and ends with the thermostat housing and/or outlet that attaches to the return hose.

Diesel Components Coverage includes:
Cylinder block and heads and all internally lubricated parts, intake and exhaust manifolds, timing gears, timing chain/belt and cover, flywheel, valve covers, oil pump assembly, oil pan, water pump, fuel pump, engine mounts, seals, and gaskets. Parts of the Emissions Reduction System such as the emissions reduction fluid tank, injectors, sensors including NOx and exhaust, and the Exhaust Particulate Filter. Glow Plug Control

System: Control/glow plug assembly, glow plugs, cold advance relay, and engine control module. The fuel injection control module, integral oil cooler, transmission adapter plate, common fuel rails, fuel filter assembly, fuel temperature sensor.

Exclusions: Excluded from the powertrain component coverage are sensors, wiring, connectors, engine radiator, coolant hoses, coolant, heater core, starter motor, entire pressurized fuel system (in-tank fuel pump, pressure lines, fuel rail(s), regulator, injectors, and return line).

Transmission/Transaxle Coverage includes:
All internally lubricated parts, case, torque converter, mounts, seals, and gaskets as well as any electrical components internal to the transmission/ transaxle. Also covered are any actuators directly connected to the transmission (slave cylinder, etc.).

Exclusions: Excluded from the powertrain component coverage are transmission cooling lines, hoses, radiator, sensors, wiring, and electrical connectors. Also excluded are the clutch and pressure plate.
Transfer Case Coverage includes: All internally lubricated parts, case, mounts, seals, and gaskets as well as any electrical components internal to the transfer case.
Also covered are any actuators directly connected to the transfer case as well as the encoder motor.

Exclusions: Excluded from the powertrain coverage are transfer case cooling lines, hoses, radiator, sensors, wiring, and electrical connectors as well as the transfer case control module and/or module programming.

Battery Capacity Coverage
Like all batteries, the amount of energy that the high-voltage propulsion battery can store will decrease with time and miles driven. The battery will be replaced/repaired if the capacity falls below 75% of its original value during the warranty period, as determined by a certified dealer, with a battery appropriate for the age and mileage of the vehicle.

Drive Systems Coverage includes All internally lubricated parts, final drive housings, axle shafts and bearings, constant velocity joints, propeller shafts and universal joints. All mounts, supports, seals, and gaskets as well as any electrical components internal to the drive axle. Also covered are any actuators directly connected to the drive axle (e.g., front differential actuator).

Exclusions: Excluded from the powertrain component coverage are all wheel bearings, drive wheel front and rear hub bearings, locking hubs, drive system cooling, lines,
hoses, radiator, sensors, wiring, and electrical connectors related to drive systems as well as any drive system control module and/or module programming.

Restraint Systems Warranty

Provides repair or replacement needed to correct defects in materials or workmanship of any seatbelt or airbag system, supplied by General Motors. Coverage is for 6 years or 72,000 miles, whichever comes first. This warranty is subject to the exceptions indicated in the “What Is Not Covered” section or cosmetic appearance defects such as colour fade.

Sheet Metal Coverage

For Escalade V-Series only: Sheet Metal
Coverage will be VOIDED if ownership of the vehicle is transferred from the original owner within the first 6 months after delivery.
Body sheet metal panels are covered against corrosion and rust-through as follows:
Surface Corrosion: Body sheet metal panels are covered against rust for 4 years or 50,000 miles, whichever comes first.

Important: Surface rust resulting from accidents, stone chips or scratches in the paint is not included in sheet metal coverage.
Rust-Through Corrosion: Any body sheet metal panel that rusts through — that develops an actual hole in the sheet metal — is covered for up to 6 years, unlimited miles.

Important: Your vehicle was designed and built to resist corrosion. Application of additional rust-inhibiting materials is neither necessary nor required under the Sheet Metal Coverage. GM makes no recommendations concerning the usefulness or value of such products. Application of after manufacture rust proofing products may create an environment which reduces the corrosion resistance built into your vehicle. Repairs to correct damage caused by such applications are not covered under your New Vehicle Limited Warranty.

Tire Coverage

For Escalade V-Series only: Tire Coverage will be VOIDED if ownership of the vehicle is transferred from the original owner within the first 6 months after delivery.

The tyres supplied with your vehicle are covered by General Motors against defects in material or workmanship under the Bumper-to-Bumper warranty coverage. Wear-out is not considered a defect, and it may occur before the vehicle warranty expires. In this case, the owner is responsible for purchasing replacement tyres or seeking coverage solely from the tyre manufacturer. For vehicles within the Bumper-to-Bumper warranty coverage, defective tyres will be replaced on a prorated adjustment basis according to the following mileage-based schedule:

Cadillac Tire Pro-Rate Chart

Mileage (mi) Percent Covered by Cadillac (Tire Cost) Percent Covered by Cadillac (Labor — Mount/Balance)
0-12,000 100% 100%
12,001-15,000 60% 100%
15,001-20,000 50% 100%
20,001-25,000 40% 100%
25,001-30,000 30% 100%
30,001-50,000 20% 100%
50,001 + 0% 0%

This schedule applies to the price of the tyres only. Cadillac will cover 100% of the cost to mount and balance the tyres replaced under warranty for the full Bumper-to-Bumper warranty period.

After your New Vehicle Limited Warranty expires, you may still have prorated warranty coverage on your original equipment tyres by the tyre manufacturer.

Contact your Cadillac dealer or the tyre manufacturer of the brand of tyres on your vehicle for more information. The following is a list of current tyre manufacturer’s websites and toll-free customer assistance numbers.

Tire Companies

Company Website Toll-Free Number
Bridgestone/Firestone www.bridgestonetire.com www.firestonetire.com 1-800-847–3272
Continental/General www.generaltire.com www.continentaltire.com 1-800-847-3349
Goodyear www.goodyeartires.com 1-800-321-2136
Michelin/BF Goodrich www.michelinman.com www.bfgoodrichtires.com 1-866-866-6605

1-877-788-8899

Hankook www.hankooktire.com 1-800-426-5665
Maxxis www.maxxis.com 1-866-509-7067
Kumho www.kumhotire.com 1-800-445-8646

When a tyre is removed from service due to a covered warranty condition under a tyre manufacturer’s limited warranty program, you may be eligible for a tyre replacement or a comparable new tyre on a prorated basis.

The tyre manufacturer’s limited warranty program, which can be obtained by calling or visiting the tyre manufacturer’s website or any authorized dealer, is instead of all other remedies or warranties, expressed or implied, arising by law or otherwise, including fitness for a particular purpose or merchantability. The tyre manufacturers expressly disclaim liability for indirect, special, incidental, or consequential damages, lost profit, loss of business, loss of goodwill, loss of reputation, punitive or any other damage, cost, or loss of any kind.*

*Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusion may not apply to you.

GMC Warranty Details

Accessory Coverages
For Escalade V-Series only: Accessory Coverage will be VOIDED if ownership of the vehicle is transferred from the original owner within the first 6 months after delivery

Tire Pro-Rate Chart

This schedule applies to the price of the tyres only. Cadillac will cover 100% of the cost to mount and balance the tyres replaced under warranty for the full Bumper-to-Bumper warranty period.
After your New Vehicle Limited Warranty expires, you may still have prorated warranty coverage on your original equipment tyres by the tyre manufacturer. Contact your Cadillac dealer or the tyre manufacturer of the brand of tyres on your vehicle for more information. The following is a list of current tyre manufacturer’s websites and toll-free customer assistance numbers.

Accessory Coverages
Most Cadillac parts and accessories sold and permanently installed on a Cadillac vehicle by a Cadillac Dealer or GM-approved Accessory Distributor/Installer (ADI) before delivery will be covered under the applicable portion of the New Vehicle Limited Warranty. In the event Cadillac accessories are installed after vehicle delivery or are replaced under the New Vehicle Limited Warranty, they will be covered, parts and labour, for the balance of the applicable portion of the New Vehicle Limited Warranty, but in no event less than 12 months/unlimited miles.

GM accessories sold over the counter, or those not requiring installation, will receive the standard Cadillac Dealer Accessories Warranty of 12 months from the date of purchase, parts only.
GM Licensed and Integrated Business Partner (IBP) Accessories are covered under the accessory-specific manufacturer’s warranty and are not warranted by GM or its dealers.

Vehicle Protection

Caution
This warranty excludes:
Any communications device that becomes unusable or unable to function as intended due to the unavailability of compatible wireless service or GPS satellite signals.

Towing
Towing is covered to the nearest Cadillac dealer if your vehicle cannot be driven because of a warranted defect.

What Is Not Covered

Tyre and Wheel Damage or Wear
Normal tyre wear or wear-out is not covered. Tire wear is influenced by many variables such as road conditions, driving styles, vehicle weight, and tire construction. Uniform tyre wear is a normal condition and is not considered a defect. Road hazard damage such as punctures, cuts, snags, and breaks resulting from pothole impact, curb impact, or other objects is not covered. Tire wear due to misalignment beyond the warranty period is not covered. Also, damage from improper inflation, overloading, spinning, as when stuck in mud or snow, tire chains, racing, improper mounting or dismounting, misuse, negligence, alteration, improper repair, accident, collision, fire, vandalism,
or misapplication is not covered. Damage to wheels or tire sidewalls caused by automatic car washes or cleaning agents is not covered.

Damage Due to Accident, Misuse, or Alteration
The New Vehicle Limited Warranty does not cover damage caused as the result of any of the following:

  • Collision, fire, theft, freezing, vandalism, riot, explosion, or objects striking the vehicle
  • Misuse of the vehicle such as driving over curbs, overloading, racing, or other competition. Proper vehicle use is discussed in the Owner’s Manual.
  • Alteration, modification, or tampering to the vehicle, including, but not limited to the body, chassis, driveline, software, or other components after final assembly by GM.
  • Coverages do not apply if the odometer has been disconnected, its reading has been altered, or mileage cannot be determined.
  • Installation of non-GM (General Motors) parts
  • Water or fluid contamination. Damage resulting from hail, floods, windstorms, lightning, and other environmental conditions
  • Alteration of glass parts by application of tinting films

Important: This warranty is void on vehicles currently or previously titled as salvaged, scrapped, junked, or otherwise considered a total loss.

Damage or Corrosion Due to Environment, Chemical
Treatments, or Aftermarket Products
Damage caused by airborne fallout, rail dust, salt from sea air, salt or other materials used to control road conditions, chemicals, tree sap, stones, hail, earthquake, water or flood, windstorm, lightning, the application of chemicals or sealants after manufacture, etc., is not covered. See “Chemical Paint Spotting” under Things to Know About the New Vehicle Limited Warranty 0 13.

Damage Due to Insufficient or Improper Maintenance
Damage caused by failure to follow the recommended maintenance schedule intervals and/or failure to use or maintain proper fluids, or maintain fluids between recommended maintenance intervals, fuel, lubricants,
or refrigerants recommended in the Owner’s Manual is not covered.

Damage Due to Impact, Use, or the Environment
Windshield or glass cracks, chips, or scratches due to impact are not covered. Windshield cracks will be covered for the first 12 months, regardless of mileage if caused by defects in material or workmanship.
Lights, lenses, mirrors, paint, grille, mouldings, and trim are not covered for cracks, chips, scratches, dents, dings, punctures or tears as a result of impact with other objects or road hazards. In addition, cracks, chips, scratches,
or other damage to the face of a radio or instrument cluster from impact or foreign objects are not covered.

Third Party Externally Connected Electrical Products
This warranty does not apply to the hardware or software of a third-party device that is connected to the vehicle or its components, even if integrated or delivered with the vehicle. GM is not responsible for the quality or accuracy of any information, or service accessed through or from any third-party device or platform. Software distributed by GM inside or outside the vehicle (including, but not limited to system software or applications) is not covered by this Warranty. GM does not warrant that connections to, from,
or through the vehicle will be uninterrupted or error-free. Also, the user should back up their data and information frequently. GM is not responsible for any loss or damage to data or information made available in connection with the use of the vehicle. In addition, this Warranty does not apply: (a) to consumable parts that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to damage caused by use with another product or service; (c) to damage caused by a third party device or service (including upgrades and expansions); or (d) to obsolescence or lack of utility due to incompatibility with future versions of external hardware or software, including, but not limited to mobile devices.
Maintenance
All vehicles require periodic maintenance. Maintenance services, such as those detailed in the Owner’s Manual, are the owner’s expense. Vehicle lubrication, cleaning, or polishing are not covered. Failure of or damage to components requiring replacement or repair due to vehicle use, wear, exposure, or lack of maintenance is not covered.
Items such as:

  • Audio System Cleaning. Brake Pads/Linings
  • Coolants and Fluids
  • Filters
  • Rear Axle Service
  • Tire Rotation
  •  Wheel Alignment/Balance
  • Wiper Inserts/

are covered by the New Vehicle Limited Warranty for up to 7,500 miles; any replacement after 7,500 miles is considered maintenance and is not covered as part of the New Vehicle Limited Warranty.
Keyless Entry batteries (or other remote transmitter/ receiver batteries) are covered for up to 12 months only; any replacement after 12 months is considered maintenance and is not covered as part of the New Vehicle Limited Warranty. The New Vehicle Limited Warranty only covers components when
replacement or repair of these components is the result of a defect in material or workmanship.

Extra Expenses
Economic loss or extra expense is not covered.

Examples include:

  • Inconvenience
  • Lodging, meals, or other travel costs
  • Loss of vehicle use
  • Payment for loss of time or pay
  • State or local taxes required on warranty repairs
  • Storage

While extra expenses are not covered by the New Vehicle Limited Warranty, Cadillac does provide many additional customer benefits, such as Cadillac Owner Benefits. See your Owner’s Manual.

Other Terms
This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
GM does not authorize any person to create for it any other obligation or liability in connection with these vehicles. Any implied warranty of merchantability or fitness for a particular purpose applicable to this vehicle is limited in duration to the duration of this written warranty. Performance of repairs and needed adjustments is the exclusive remedy under this written warranty or any implied warranty. GM shall not be liable for incidental or consequential damages, such as, but not limited to, lost wages or vehicle rental expenses, resulting from a breach of this written warranty or any implied warranty.*

* Some states do not allow limitations on how long an implied warranty will last or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

FAQS

What is covered under the Owner Assistance program in GMC’s Limited Warranty?

The Owner Assistance program typically covers services such as roadside assistance, courtesy transportation, and valuable resources for vehicle information.

How can I access roadside assistance through GMC’s Limited Warranty?

Details on accessing roadside assistance, including contact information and services offered, are usually provided in the owner’s manual and through GMC’s official channels.

What does the Restraint Systems Warranty encompass?

The Restraint Systems Warranty covers components such as airbags and seatbelts. Understanding the details of this coverage is crucial for ensuring the safety features of your GMC.

Are there specific conditions or limitations to the Restraint Systems Warranty?

Check the terms and conditions outlined in the warranty documentation for any specific conditions or limitations related to the Restraint Systems Warranty.

How does GMC ensure the safety of passengers through the Restraint Systems Warranty?

The Restraint Systems Warranty aims to ensure that safety features like airbags and seatbelts function properly. Regular inspections and maintenance are recommended to uphold safety standards.

What components of the sheet metal are covered under Sheet Metal Coverage in the GMC Limited Warranty?

Sheet Metal Coverage typically includes protection against defects and corrosion in various external components of the vehicle’s body.

How long does the Sheet Metal Coverage last in the GMC Limited Warranty?

The duration of Sheet Metal Coverage is outlined in the warranty documentation. It’s important to be aware of the specific time frame for this coverage.

Are there certain environmental conditions that affect Sheet Metal Coverage?

Check the warranty documentation for any information on environmental conditions that may impact Sheet Metal Coverage, especially in terms of corrosion protection.

Can I request courtesy transportation through Owner Assistance for non-warranty repairs?

Details on when and how courtesy transportation can be requested for non-warranty repairs can be found in the terms and conditions of the Owner Assistance program.

Is there a limit to the number of times I can use roadside assistance within a given period?

Check the terms of the roadside assistance service in the warranty documentation for any limitations on the frequency of use within a specified period.

How can I stay informed about the latest updates and resources provided by the Owner Assistance program?

GMC typically communicates updates and resources through official channels, including the GMC website, customer portals, and dealership communications.

What steps should I take if I experience an issue covered under the Restraint Systems Warranty?

In case of an issue covered under the Restraint Systems Warranty, contact the nearest GMC dealership for inspection and resolution.

Is the Owner Assistance program available internationally, or is it limited to specific regions?

Verify the availability and scope of the Owner Assistance program in the regions where you plan to use your GMC vehicle.

Can I transfer the Sheet Metal Coverage to a new owner if I sell my GMC vehicle?

Check the warranty documentation for information on whether Sheet Metal Coverage is transferable to a new owner upon vehicle resale.

View Full User Guide: GMC 2023 Limited Warranty and Owner Assistance Information

Download Manuals: https://www.cadillac.com/support/vehicle/manuals-guides

2024 GMC SIERRA HEAVY DUTY Specs, Price, Features, Mileage and Review

 

Leave a Reply

Your email address will not be published. Required fields are marked *