Jayco Eagle Fifth Wheels 2023 Safety Alerts User Manual
Throughout this manual, certain items are labeled NOTE, NOTICE, CAUTION, WARNING, and DANGER. These terms will alert you to precautions that can involve risk to your vehicle or to your personal safety. Read and follow them carefully. National Safety Associations and organizations require many of the instructions listed. Always use the appropriate safety gear when servicing or maintaining your recreation vehicle. Please call your dealer or our customer service representatives if you are unsure how to proceed.
These signal words indicate precautions and potential situations, which if not avoided, may result in personal injury, property damage, or damage to your recreation vehicle. These pre-cautions are listed in the appropriate areas in this Owner’s Manual, in the information contained in the Warranty Packet, and on safety labels affixed to your recreation vehicle. Read and follow them carefully.
Gives helpful information
This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all safety messages that follow this symbol to avoid possible injury or death.
Indicates a potential situation that, if not avoided, may result in property damage or damage to your RV.
Indicates a potentially hazardous situation that, if not avoided, may result in minor or moderate injury. It may also be used to alert against unsafe practices.
Indicates an imminently hazardous situation that, if not avoided, will result in death or serious injury. This alert information is limited to the most extreme situations.
Indicates a potentially hazardous situation that, if not avoided, may result in death or serious injury.
Reporting Safety Defects
In the United States:
If you believe that your recreation vehicle has an alleged defect that could cause a crash or cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying our Customer Service Department.
If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or your vehicle manufacturer. For additional information, please refer to the NHTSA website at www.safercar.gov.
To contact NHTSA by phone:
Call the Department of Transportation (DOT) Vehicle Safety Hotline at 1-888-327-4236, and an NHTSA representative will record your complaint information. (TTY: 1-800-424-9153 or 1-202-484-5238).
To Contact NHTSA by mail:
Office of Defects Investigations/CRD NVS-216
1200 New Jersey Ave SE
Washington, DC 20590
If you believe your vehicle has an alleged safety defect, you should contact Transport Canada and our Customer Service Department immediately.
To file a safety concern, you can complete an online form at https://tc.canada.ca/en/road-transportation/defects-recalls-vehicles-tires-child-car-seats/report-potential-safety-defect-vehicles-tires-child-car-seats, or call to speak with a defect investigator.
For additional information, please refer to the Transport Canada website at www.tc.gc.ca/recalls
To contact Transport Canada by phone:
1-819-420-4300 (Ottawa-Gatineau area or internationally)
Toll free: 1-800-333-0510 (in Canada)
To contact Transport Canada by mail:
Transport Canada -ASFAD
330 Sparks Street
Transports Canada -ASFAD
330, rue Sparks
Ottawa (Ontario) K1A 0N5
It is important you read and understand all instructions and precautions before operating the recreation vehicle. Even if you are an experienced RV’er we encourage you to thoroughly read this Owner’s Manual, as well as the information contained in your Warranty Packet. As technology advances, new improvements enter the RV industry every day, and each RV manufacturer has its own unique manufacturing process. Familiarize yourself with the Limited Warranty applicable to your recreation vehicle. There are components that are excluded or warranted separately by their individual manufacturer’s limited warranty (refer to the Warranty Packet).
As the new owner of the recreation vehicle, you are responsible for regular and proper maintenance performed in accordance with this manual and the OEM manuals. Regular and proper maintenance will help prevent conditions arising from neglect that are not covered by the limited warranty. It is your responsibility and obligation to return your vehicle to your dealer for repairs and service.
Change Of Address/Ownership
Please notify our Customer Service Department as soon as possible of a change of address by writing or calling us. For notification of a change of ownership, please fill out the appropriate form located in this manual and email it to Customer Service along with documentation showing proof of ownership.
Suggestions For Obtaining Service
To help ensure your dealer provides the level of service you expect, here are some suggestions we would like to make:
Contact your dealer at once
Do not wait until you are ready to use your RV. Your dealer may not be able to service it immediately and/or the repair may require parts be ordered. The dealer’s service department is busiest on Mondays, Fridays, and before holidays.
Prepare for the appointment
If you are having warranty work performed, be sure to have the right papers with you. Take your warranty folder and have your vehicle information available. All work to be performed may not be covered by the warranty. Discuss additional charges with the service personnel.
Prepare a list
Provide your dealer with a written list of specific repairs needed. It is important that you provide any vehicle repair history to the dealer’s service personnel. Keep a maintenance log of your vehicle’s service history. This can often provide a clue to the current issue.
Be reasonable with your requests
If you leave a list with several items and you need your vehicle returned back by a specific time, discuss the situation with the dealer’s service personnel and list your items in order of priority. This may include making a second appointment for work not completed or parts that the dealer may need to order.
Don’t expect to look over the technician’s shoulder
Please don’t be offended if you are told you cannot watch the work being done. Some insurance requirements forbid the admission of customers to the service area.
Inspect the work performed
Check out the service or repair job when you pick up your vehicle. Notify the dealer’s service personnel immediately of any dissatisfaction. If you cannot return the vehicle immediately for repair, make an appointment as soon as possible. Be aware that all service shops require notification of any issues with their repairs within a specified time limit. Make sure you are familiar with their repair policies.
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