Mercedes-Benz S-CLASS

Mercedes-Benz S-CLASS SEDAN 2023 Genuine Parts User Manual


Mercedes-Benz S-CLASS SEDAN 2023 Genuine Parts User Manual

Mercedes-Benz Genuine Parts

Environmental damage due to not using recycled reconditioned components
Mercedes‑Benz AG offers recycled reconditioned components and parts with the same quality as new parts. The same entitlement from the Limited Warranty is valid as for new parts.

  • Use recycled reconditioned components and parts from Mercedes‑Benz AG.

Impairment of the operating efficiency of the restraint systems from installing accessory parts or from repairs or welding

Airbags and Emergency Tensioning Devices, as well as control units and sensors for the restraint systems, may be installed in the following areas of your vehicle:

  • Doors
  • Door pillars
  • Sill
  • Seats
  • Cockpit
  • Driver’s display
  • Center console
  • Retiral roof frame
    • Do not install accessory parts such as audio systems in these areas.
    • Do not carry out repairs or welding.
    • Have accessories retrofitted at a qualified specialist workshop?

You could jeopardize the operating safety of your vehicle if you use parts, tires, and wheels as well as accessories relevant to safety that have not been approved by Mercedes-Benz. Safety-critical systems (e.g. the brake system) may malfunction. Use only Mercedes-Benz Genuine Parts or parts of equal quality. Use only tires, wheels and accessory parts that have been specifically approved for your vehicle model.

Mercedes-Benz Genuine  Parts are subject to strict quality inspections. Each part has been specially developed, manufactured or selected for Mercedes-Benz vehicles and adapted to them. Therefore, only Mercedes-Benz Genuine Parts should be used. More than 300,000 different Mercedes-Benz Genuine Parts are available for Mercedes-Benz models.
All authorized Mercedes-Benz Service Centers maintain a supply of Mercedes-Benz Genuine Parts for necessary service and repair work. In addition, strategically located parts delivery centers provide for quick and reliable parts service. Always specify the vehicle identification number (VIN) (/ page 476) when ordering Mercedes-Benz Genuine Parts.

Operator’s Manual

This Operator’s Manual and the Digital Operator’s Manual in the vehicle describe the following models and the standard and special equipment for your vehicle:

  • The models and the standard and special equipment available at the time of this Operator’s Manual going to press.
  • The models and the standard and special equipment are only available in certain countries.
  • The models and the standard and special equipment will only be available at a later date.

Note that your vehicle may not have all features described. This is also the case for systems relevant to safety. Therefore, the equipment on your vehicle may differ from that in the descriptions and illustrations. The original purchase agreement for your vehicle contains a list of the equipment in your vehicle at the time of delivery. Should you have any questions concerning equipment and operation, please consult an authorized Mercedes-Benz Center.

  • Please bear in mind that all the speed values stated in this Operator’s Manual are approximate and are subject to a certain tolerance.

The Operator’s Manual, Supplement, further supplementary documents, and Maintenance Booklet are important documents and should be kept in the vehicle.

Touch-Sensitive Controls

In addition to conventional switches and buttons, your vehicle is equipped with touch-sensitive controls.

These are located in the following areas of your vehicle:

  • Roof and door control panel
  • Climate control
  • Steering wheel
  • MBUX multimedia system

The controls have touch-sensitive user interface surfaces. You can control these surfaces by pressing or swiping to adjust settings or to trigger functions, for example.
In the area of the touchscreen, you will also receive haptic feedback in the form of a pulse or a vibration, or the surface structure will change on the touch-sensitive user interface surface, for example.

You will receive haptic feedback in the following situations, for example:

  • When pressing a button on the user interface surface
  • When scrolling in a list or table
  • When reaching a new area on the user interface surface, e.g. a pop-up window

When handling touch-sensitive user interface sur-faces, observe the following points to avoid problems operating them:

  • Do not affix stickers or similar objects to the surfaces
  • Keep the surfaces protected from moisture
  • R Keep the surfaces free of dust and dirt (/ page 415).

Some touch-sensitive controls have a symbol and integrated indicator lamps. When operating, make sure to press on the symbol of the control.

Mercedes me App

Notes about the on-demand Feature
You can also activate various functions (on-demand feature) subsequently via Mercedes me after purchasing your vehicle. Information is available at any authorized Mercedes-Benz Service Center.

Activating the on-demand feature using Mercedes me


  • The vehicle has a wireless connection.
  • The vehicle is linked to the Mercedes me user account.

Ordering and activating on-demand feature

  • Add the desired on-demand feature for the vehicle to the shopping basket in the Mercedes me Store.
  • Complete the order.

The on-demand feature is activated when operating the vehicle.

Speeding up activation

  • Switch the vehicle off and lock it.
  • Unlock the vehicle after about two minutes and switch on the vehicle.
    The on-demand feature has been activated. For some features, a notification also appears in the vehicle’s multimedia system.

If the activation was not successful, repeat the process.

Service and Vehicle Operation

Vehicle Operation Outside the USA or Canada
When you are abroad with your vehicle, observe the following points:

  • Service points or replacement parts may not be available immediately.
  • Unleaded fuel may not be available for vehicles with a catalytic converter. Leaded fuel may cause damage to the catalytic converter.
  • The fuel may have an extremely low octane number. Unsuitable fuel can cause engine damage.

Some Mercedes-Benz models are available in Europe through our European Delivery Program. For more information, please consult an authorized Mercedes‑Benz Service Center, or write to one of the following addresses:

In the USA:
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes-Benz Drive
Sandy Springs, GA 30328

In Canada:
Mercedes-Benz Canada, Inc.
European Delivery Department
Vander hoof Avenue
Toronto, Ontario M4G 4C9

Your customer advisor confirms the service in the service report.

Roadside Assistance
The Mercedes-Benz Roadside Assistance Program offers technical help in the case of a breakdown. Your calls to the toll-free Roadside Assistance Hotline are answered by our agents 24 hours a day, 365 days a year.
1-800-FOR-MERCedes (1-800-367-6372) (USA)
1-800-387-0100 (Canada)

You can find further information in the Mercedes-Benz Roadside Assistance Program brochure (USA) or the “Roadside Assistance” section in the Service and Warranty booklet (Canada). You will find both in the vehicle document wallet.

Change of Address or Change of Ownership
In the event of a change of address, please send us the “Notification of address change” in the Service and Guarantee booklet or simply call the Mercedes-Benz Customer Assistance Center
(USA) on the hotline number
1-800-FOR-MERCedes (1-800-367-6372) or
Customer Service (Canada) on 1-800-387-0100.
We can then reach you in a timely fashion, if necessary.

If you sell your Mercedes, please leave all literature in the vehicle so that it is available to the next owner. If you have purchased a used vehicle, please send us the “Notice of Purchase of Used Car” in the Service and Guarantee booklet or sim-ply call the Mercedes-Benz Customer Assistance Center (USA) at the hotline number
1-800-FOR-MERCedes (1-800-367-6372) or Customer Service (Canada) at 1-800-387-0100.

Possible danger due to substances hazardous to health
In compliance with Proposition 65 (“Prop65”), the following detachable label has been added to each vehicle sold in California:

Operating, servicing and maintaining a passenger vehicle. pickup truck, van, or off-road motor vehicle can expose you to chemicals including engine exhaust, carbon monoxide, phthalates, and lead, which are known to the State of Colombia to cause cancer and birth defects or other reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the engine except as necessary, service your vehicle in a well-ventilated area and wear gloves or wash your hands frequently when servicing your vehicle. For more information go to A 00 817 8202.

Reference Links

View Full User Guide: Mercedes-Benz S-CLASS SEDAN 2023 User Manual

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