Mercedes-Benz S-CLASS SEDAN 2023 Telephone menu overview User Manual

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Mercedes-Benz S-CLASS SEDAN 2023 Telephone menu Overview User Manual

Telephone menu overviewMercedes-Benz S-CLASS SEDAN 2023 Telephone menu overview User Manual 01

  1. Bluetooth® device name of the currently connected mobile phone/of the mobile phone
  2. Bluetooth® device name of the currently connected mobile phone/of the mobile phone (two phone mode)
  3. Signal strength of the mobile phone network
  4. Battery status of the connected mobile phone
  5. Options
  6. Messages
  7. Calls up devices
  8. Numerical pad
  9. Starts contact search

Telephony operating modes overview

Depending on your equipment, the following telephony operating modes are available:

  •  A mobile phone is connected to the multimedia system via Bluetooth®.
  • Two mobile phones are connected to the multimedia system via Bluetooth® (two-phone mode).
  • You can use all the functions of the multi-media system with both mobile phones.

Connecting a mobile phone

Requirement
Bluetooth® is activated on the mobile phone(see the manufacturer’s operating instructions).
R Bluetooth® is activated on the multimedia system.

Multimedia system:
Home>Setting>Phone>Devices >Devices

Searching for a mobile phone

  1. Select Connect New Device.
  2. Connecting a mobile phone
  3. Select a mobile phone.

A code is displayed in the multimedia system and on the mobile phone.
If both codes match, confirm the code on the mobile phone.

Functions in the telephony menu

In the telephony menu you have the following functions, for example:

  • Making calls, e.g.:
    • Accepting a call
    • End Call
    • Answering a call with a message
    • Conference
    • Accepting or rejecting a waiting call
  • Managing contacts, e.g.:
    • Downloading mobile phone contacts
    • Managing the format of a contact’s name
    • Deleting favorites
  • Managing contacts, e.g.:
    • Receiving and sending messages, e.g.:

Mercedes me Apps

Mercedes me calls

Making a call via the overhead control panelMercedes-Benz S-CLASS SEDAN 2023 Telephone menu overview User Manual 02

  1. Me button for service or information calls
  2. SOS button cover
  3. SOS button (emergency call system)

Making a Mercedes me call

  1. Press me button 1.
  2. Making an emergency call
  3. To open the cover of SOS button 2 , press it briefly.
  4. Press and hold SOS button 3 for at least one second.

If a Mercedes me call is active, an emergency call can still be triggered. This has priority over all other active calls.

Information about the Mercedes me call using the me button

A call to the Mercedes-Benz Customer Center has been initiated via the me button in the overhead control panel or the multimedia system (/ page 384).

Using the voice dialog system you access the desired service:

  • Accident and Breakdown Management
  • Mercedes-Benz Customer Center for general information about the vehicle

You can find information on the following topics:

  1. Activation of Mercedes me connect
  2. Operating the vehicle
  3. Nearest authorized Mercedes-Benz Center
  4. Other products and services from Mercedes-Benz

Data is transferred during the connection to the Mercedes-Benz Customer Center (/ page 387).

Calling the Mercedes-Benz customer center using the multimedia system

Requirements
Access to a GSM network is available.
The contract partner’s GSM network coverage is available in the respective region.
The vehicle must be switched on so that vehicle data can be transferred automatically.

Multimedia system:
Home>Setting>Phone >©

  • Call Mercedes me connect.
    After confirmation, the multimedia system sends the required vehicle data. The data transfer is shown in the display.
    Then you can select a service and be connected to a specialist at the Mercedes-Benz customer center.

Calling the Mercedes-Benz Customer Center after an automatic accident or breakdown detection

Requirements

  1. The vehicle has detected an accident or break-down situation.
  2. The vehicle is stationary.
  3. The hazard warning lights are switched on.
  4. This function is not available in all countries.
  5. The vehicle can detect accident or breakdown situations under certain circumstances.

Requirements for collision detection in the context of accident management:

  • The vehicle is equipped with an anti-theft alarm system (ATA) (code 551).
  • The vehicle is equipped with interior protection (code 882).
  • The vehicle is equipped with the Anti-Theft

Protection Package (code P54).
The collision detection service with theft notification has been activated on Mercedes me connect.

If a collision is detected when the tow-away alarm is armed on a locked vehicle, you will receive a notification in the multimedia system when you switch the vehicle on.
The message informs you about the potentially affected area of the vehicle and the strength of the collision.
In the event an accident or breakdown is detected, the emergency guide shows safety notes in the multimedia system display. This may take a few seconds.

The availability of collision detection depends on the vehicle.
After quitting the emergency guide display on the multimedia system, a prompt appears asking whether you would like to get support from the Mercedes-Benz Customer Center.

  •  Select Call.
  • After your agreement, or if the Mercedes me connect to service “Accident and Break-down Management” is active, the vehicle data is transferred automatically (/ page 388).
  • R The Mercedes-Benz Customer Center takes your call and organizes the breakdown and accident assistance.

You may be charged for these services.
Depending on the severity of the accident, an automatic emergency call can be initiated. This has priority over all other active calls (/ page 392).

In addition, if the Mercedes I connect to service “Tele diagnostics” is active, a similar prompt can appear after a delay in the event of a breakdown. If you are already in contact with the Mercedes-Benz Customer Center or have already received support, this prompt can be ignored or declined.

If you answer the prompt for support from the Mercedes-Benz Customer Center with Call Later, the message will be hidden and appear again later.
The prompt triggered by the Mercedes I connect to service “Tele diagnostics”, can either be confirmed or declined. After being declined, this will not be shown again.

Arranging a service appointment via a Mercedes me call

If you have activated the maintenance management service, relevant vehicle data is transferred automatically to the Mercedes-Benz Customer Center. You will then receive individual recommendations regarding the maintenance of your vehicle.
Regardless of whether you have consented to the maintenance management service, the multimedia system reminds you after a certain amount of time that a service is due. A prompt appears asking if you would like to make an appointment.
To arrange a service appointment: select Call.

After your agreement, the vehicle data is transferred and the Mercedes-Benz Customer Center takes your preferred appointment date. The information is then sent to your desired service outlet.
This will contact you to confirm the appointment and if necessary consult about the details.
If you select Call Later after the service message appears, the message is hidden and reappears at a later time.

Data transferred during a Mercedes me call

If you initiate a service call using Mercedes me, data is transferred to enable targeted advice and efficient service.

The following requirements must be fulfilled for the transfer of the data:

  1. The vehicle is switched on.
  2. The required data transfer technology is supported by the mobile phone network provider.
  3. The quality of the mobile connection is sufficient.
  4. Multi-stage transfer depends on the following factors:
  5. Reason for the initiation of the call
  6. The available mobile phone transmission technology.
  7. The activated Mercedes me connect services.
  8. The service selected in the voice control system.

The scope of the data transmitted depends on the vehicle model and equipment. For technical reasons, not all data is available at all times.
Data transfer if Mercedes me connect services are not activated

If no Mercedes me connect services are activated, the following data is transferred:

  1. Vehicle identification number
  2. Time of the call
  3. Reason for the initiation of the call
  4. Confirmation of the data protection prompt
  5. Country indicator of the vehicle
  6. Set language for the multimedia system
  7. Telephone number of the communication platform installed in the vehicle

If a call is made for a service appointment via the service reminder, the following data is also transmitted:

  1. Current mileage and maintenance data
  2. If a call is made after automatic accident or break-down detection using the multimedia system, the following data is also transmitted:
  3. Current mileage and maintenance data
  4. Current vehicle location

If Accident and Breakdown Management is called via the voice control system, the following data can also be called up from the vehicle by the Mercedes-Benz customer center:

  • Current vehicle location

Data processing
The data transmitted within the scope of the call is deleted from the processing system after the call is finished, in so far as this data is not being used for other activated Mercedes me connect services.
The incident-specific data is processed and stored in the Mercedes-Benz customer center and, if required to process the incident, forwarded to the service partner authorized by the Mercedes-Benz customer center. Take note of the data protection information on the Mercedes me Internet page https://www.mercedes.me or in the recorded message immediately after calling the Mercedes-Benz customer center.
The recorded message is not available in every country.

Reference Links

View Full User Guide: Mercedes-Benz S-CLASS SEDAN 2023 User Manual

Download Manuals: https://www.mbusa.com/en/owners/manuals

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