Toyota 4Runner 2022 Emergency Assistance User Guide

The Toyota 4Runner 2022 is an SUV that is designed for off-road adventures and comes with a range of advanced safety features, including an emergency assistance system. This system is designed to offer quick and dependable assistance in the event of an emergency while driving. The emergency assistance system integrated into the 4Runner 2022 is connected with Toyota’s Safety Connect service. The system uses a built-in cellular module to connect drivers with Toyota’s 24/7 response center in case of an emergency, such as a collision. The system automatically notifies the response center and transmits the vehicle’s location and other important information. Furthermore, there is an SOS button on the overhead console that drivers can use to manually contact the response center. The button can be pressed for emergencies such as medical issues or to request roadside assistance. The emergency assistance system also features a stolen vehicle locator, which can help authorities locate and recover a stolen 4Runner. The feature uses GPS technology to track the vehicle’s location and can be activated by contacting Toyota’s response center. Overall, the emergency assistance system in the Toyota 4Runner 2022 is a valuable feature that provides added peace of mind while on the road. It is designed to offer quick and dependable assistance in the event of an emergency, making it an important feature for drivers who enjoy off-road adventures or who frequently travel in remote areas.

Safety Connect

Toyota 4Runner 2023 Emergency assistance User Guide: Safety Connect is a subscription-based telematics service that uses Global Positioning System (GPS) data and embedded cellular technology to provide safety and security features to subscribers. Safety Connect is supported by Toyota’s designated response center, which operates 24 hours per day, 7 days per week. Safety Connect service is available by subscription on select, telematics hardware-equipped vehicles. By using the Safety Connect service, you are agreeing to be bound by the Telematics Subscription Service Agreement and its Terms and Conditions, as in effect and amended from time to time, a current copy of which is available at Toyota.com in the United States, Toyotapr.com in Puerto Rico and Toyota.ca in Canada. All use of the Safety Connect service is subject to such then-applicable Terms and Conditions

System components

1. Microphone
2. “SOS” button
3. LED light indicators
   

Services

Subscribers have the following Safety Connect services available:

• Automatic Collision Notification*
  • Helps drivers receive a necessary response from emergency service providers.
    *: U.S. Patent No. 7,508,298 B2
• Stolen Vehicle Location
  • Helps drivers in the event of vehicle theft.
• Emergency Assistance Button (“SOS”)
  • Connects drivers to response-center support.
• Enhanced Roadside Assistance
  • Provides drivers various on-road assistance.

Subscription

After you have signed the Telematics Subscription Service Agreement and are enrolled, you can begin receiving services. A variety of subscription terms are available for purchase. Contact your Toyota dealer, call the following appropriate Customer Experience Center or push the “SOS” button in your vehicle for further subscription details.

•  The United States
• 1-800-331-4331
•  Canada
• 1-888-869-6828
•  Puerto Rico
• 1-877-855-8377

Safety Connect Services Information

• Phone calls using the vehicles Bluetooth® technology will not be possible when Safety Connect is active and in use.
  Safety Connect is available beginning Fall 2009 on select Toyota models (in the contiguous United States only). Contact with the Safety Connect response center is dependent upon the telematics device being in operative condition, cellular connection availability, and GPS satellite signal reception, which can limit the ability to reach the response center or receive emergency service support. Enrollment and Telematics Subscription Service Agreement required. A variety of subscription terms is available; charges vary by subscription term selected and location.
• Automatic Collision Notification, Emergency Assistance and Stolen Vehicle Location are available in the United States, including Hawaii and Alaska, Puerto Rico and Canada, and Enhanced Roadside Assistance are available in the United States, Puerto Rico and Canada.
• Automatic Collision Notification, Emergency Assistance, Stolen Vehicle and Enhanced Road Assistance are not available in the U.S. Virgin Islands. For vehicles first sold in the U.S. Virgin Islands, no Safety Connect services will function in or outside the U.S. Virgin Islands.
  Safety Connect services are not subject to section 255 of the Telecommunications Act and the device is not TTY compatible.
• Languages
  • The Safety Connect response center will offer support in multiple languages.
  • The Safety Connect system will offer voice prompts in English, Spanish, and
  • French. Please indicate your language of choice when enrolling.
• When contacting the response center
  • You may be unable to contact the response center if the network is busy.

Safety Connect LED light Indicators

When the engine switch is turned to IGNITION ON mode, the red indicator light comes on for 2 seconds then turns off. Afterward, the green indicator light comes on, indicating that the service is active. The following indicator light patterns indicate specific system usage conditions:

• Green indicator light on = Active service
• Green indicator light flashing = Safety Connect call in process
• Red indicator light (except at vehicle start-up) = System malfunction (contact your Toyota dealer)
• No indicator light (off) = Safety Connect service not active

Safety Connect services

Automatic Collision Notification

In case of either airbag deployment or severe rear-end collision, the system is designed to automatically call the response center. The responding agent receives the vehicle’s location and attempts to speak with the vehicle occupants to assess the level of emergency. If the occupants are unable to communicate, the agent automatically treats the call as an emergency, contacts the nearest emergency services provider to describe the situation, and requests that assistance be sent to the location.

Stolen Vehicle Location

If your vehicle is stolen, Safety Connect can work with local authorities to assist them in locating and recovering the vehicle. After filing a police report, call the Customer Experience Center at 1-800-331- 4331 in the United States, 1-877-855-8377 in Puerto Rico or 1-888- 869-6828 in Canada, and follow the prompts for Safety Connect to initiate this service. In addition to assisting law enforcement with recovery of a stolen vehicle, Safety-Connect-equipped vehicle location data may, under certain circumstances, be shared with third parties to locate your vehicle. Further information is available at Toyota.com in the United States, Toyotapr.com in Puerto Rico and Toyota.ca in Canada.

Emergency Assistance Button (“SOS”)

In the event of an emergency on the road, push the “SOS” button to reach the Safety Connect response center. The answering agent will determine your vehicle’s location, assess the emergency, and dispatch the necessary assistance required. If you accidentally press the “SOS” button, tell the response-center agent that you are not experiencing an emergency.

Enhanced Roadside Assistance

Enhanced Roadside Assistance adds GPS data to the already included warranty-based Toyota roadside service. Subscribers can press the “SOS” button to reach a Safety Connect response-center agent, who can help with a wide range of needs, such as: towing, flat tire, fuel delivery, etc. For a description of the Enhanced Roadside Assistance services and their limitations, please see the Safety Connect Terms and Conditions, which are available at Toyota.com in the United States, Toyotapr.com in Puerto Rico and Toyota.ca in Canada.

Safety information for Safety Connect

Important! Read this information before using Safety Connect.

Exposure to radio frequency signals

The Safety Connect system installed in your vehicle is a low-power radio transmitter and receiver. It receives and also sends out radio frequency (RF) signals. In August 1996, the Federal Communications Commission (FCC) adopted RF exposure guidelines with safety levels for mobile wireless phones. Those guidelines are consistent with the safety standards previously set by the following U.S. and international standards bodies.

•  ANSI (American National Standards Institute) C95.1 [1992]
•  NCRP (National Council on Radiation Protection and Measurement) Report 86 [1986]
•  ICNIRP (International Commission on Non-Ionizing Radiation Protection) [1996]

Those standards were based on comprehensive and periodic evaluations of the relevant scientific literature. Over 120 scientists, engineers, and physicians from universities, and government health agencies and industries reviewed the available body of research to develop the ANSI Standard (C95.1). The design of Safety Connect complies with the FCC guidelines in addition to those standards.

FCC Statment

Changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment. This device complies with Part 15 of the FCC Rules and Industry Canada license-exempt RSS standards. Operation is subject to the following two conditions:

•  this device may not cause harmful interference, and
•  this device must accept any interference, including interference that may cause undesired operation of the device.

This equipment complies with IC RSS-102 radiation exposure limits set forth for an uncontrolled environment. The antennas used for this transmitter must be installed to provide a separation distance of at least 20cm from all persons.

Q&A

1. What is the emergency assistance system in the Toyota 4Runner 2022?

• The emergency assistance system in the 4Runner 2022 is an integrated feature that provides quick and reliable assistance in the event of an emergency while driving.

2. How does the emergency assistance system work?

• The system is integrated with Toyota’s Safety Connect service, which uses a built-in cellular module to connect drivers with Toyota’s 24/7 response center. In the event of an emergency, such as a collision, the system will automatically notify the response center and transmit the vehicle’s location and other important information.

3. What kind of emergencies can the emergency assistance system respond to?

• The emergency assistance system can respond to various types of emergencies, including collisions, medical issues, and requests for roadside assistance.

4. How can drivers manually contact the response center?

• Drivers can use the SOS button located on the overhead console to manually contact the response center in the event of an emergency.

5. What is the stolen vehicle locator feature?

• The stolen vehicle locator feature is a part of the emergency assistance system that can help authorities locate and recover a stolen 4Runner using GPS technology.

6. Is the emergency assistance system included in all Toyota 4Runner 2022 models?

• The emergency assistance system is typically included in higher trim levels of the Toyota 4Runner 2022, but availability may vary depending on the market and region.

7. Is there an additional cost for using the emergency assistance system?

• Toyota’s Safety Connect service, which includes the emergency assistance system, typically requires a subscription fee after a trial period.

8. How long is the trial period for Toyota’s Safety Connect service?

• The trial period for Toyota’s Safety Connect service is usually three years from the date of purchase.

9. Can the emergency assistance system be used outside of the country?

• Toyota’s Safety Connect service may not be available in all countries, and the system may not function outside of the country in which the vehicle is registered.

10. How can drivers ensure that the emergency assistance system is working properly?

• Drivers should periodically check that the SOS button on the overhead console is functioning properly and that their subscription to Toyota’s Safety Connect service is up to date.

11. What happens if the cellular connection is weak or unavailable during an emergency?

• If the cellular connection is weak or unavailable during an emergency, the emergency assistance system may not function properly.

12. Can the emergency assistance system be disabled?

• The emergency assistance system can typically be disabled by contacting Toyota’s response center, but this is not recommended as it can compromise driver safety.

13. Does the emergency assistance system work with all mobile carriers?

• The emergency assistance system may not work with all mobile carriers, and drivers should check with their carrier to ensure compatibility.

14. How long does it take for the response center to respond to an emergency?

• The response time for the emergency assistance system may vary depending on the severity of the emergency and other factors, but Toyota’s response center typically responds quickly.

15. Is the emergency assistance system a valuable feature for drivers who frequently travel off-road?

• Yes, the emergency assistance system is a valuable feature for drivers who frequently travel off-road or in remote areas, as it provides added peace of mind and quick access to assistance in the event of an emergency.

2023 Toyota 4Runner Specs, Price, Features and Mileage (brochure)

Useful Link

View Full PDF: 2022 Toyota 4Runner User Guide
https://www.toyota.com/owners/resources/warranty-owners-manuals