Auto User Guide

2023 Chevrolet Blazer Customer Information Guide

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2023 Chevrolet Blazer Customer Information User Manual

With its unique blend of performance, style, and innovation, the 2023 Chevrolet Blazer redefines the SUV class. With its daring design cues, state-of-the-art features, and adaptable layout, the Blazer delivers an exciting and sophisticated driving experience. Chevrolet still places a high priority on customer satisfaction, and owners of Blazers can get help and advice from a network of Customer Assistance Offices. These offices are a committed source for answering questions, settling grievances, and guaranteeing a smooth ownership experience. To further demonstrate its dedication to accessibility, Chevrolet provides Text Telephone (TTY) users with specialist assistance, making it easier for all customers to interact with the brand. Whether a customer is looking for support, or information, or just wants to improve their ownership experience, Chevrolet is committed to providing each and every Blazer owner with outstanding service.

2023 CHEVROLET BLAZER Specs, Price, Features, Mileage (Brochure)

Customer Information

Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your dealer and to Chevrolet. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken:

STEP ONE: Discuss your concern with a member of dealership management.
Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of your dealership or the general manager.

STEP TWO: If after contacting a member of dealership management, it appears your concern cannot be resolved by your dealership without further help, in the U.S., all the Chevrolet Customer Assistance Center at 1-800-222-1020. In Canada, call General Motors of Canada Customer Sport
Centre at 1-800-263-3777 (English),
or 1-800-263-7854 (French).

We encourage you to call the toll-free number in order to give your inquiry prompt attention. Have the following information available to give the Customer Assistance representative:

  • Vehicle Identification Number (VIN). This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield.
  • Dealership name and location.
  • Vehicle delivery date and present mileage.

When contacting Chevrolet, remember that your concern will likely be resolved at a dealer’s facility. That is why we suggest following Step One first.

STEP THREE — U.S. Owners: Both General Motors and your dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the Better Business Bureau (BBB) AUTO LINE Program to enforce your rights.

The BBB AUTO LINE Program is an out-of-court program administered by BBB National Programs, Inc. to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you. You may contact the BBB AUTO LINE Program using the toll-free telephone number or write them at the following address:

BBB AUTO LINE a Division of BBB National Programs, Inc.
1676 International Drive Suite 550
McLean, VA 22102
Telephone: 1-800-955-5100
www.bbbautoline.org

This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. General Motors reserves the right to change eligibility limitations and/or discontinue its participation in this program.

STEP THREE — Canadian Owners: In the event that you do not feel your concerns have been addressed after following the procedure outlined in Steps One and Two, General Motors of Canada Company wants you to be aware of its participation in a no-charge Mediation/Arbitration Program. General Motors of Canada Company has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third-party arbiter, and may include an informal hearing before the arbiter. The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in about 70 days. We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge.
For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll-free 1-800-207-0685, or call the General Motors Customer Care Centre, 1-800-263-3777 (English), 1-800-263-7854 (French), or write to:

The Mediation/Arbitration Program c/o Customer Care Centre General Motors of Canada Company 500 Wentworth Street W Oshawa, ON L1J 0C5
Your inquiry should be accompanied by the Vehicle Identification Number (VIN).

2023 CHEVROLET BLAZER Specs, Price, Features, Mileage (Brochure)

Customer Assistance Offices

Chevrolet is committed to assisting customers. Visit us online at www.chevrolet.com/support (U.S.) or www.my.chevrolet.ca (Canada) to chat with us or find answers to commonly asked questions, tips, vehicle how-to instructions,  and available support. Need more help? Use the phone numbers or mailing addresses below for additional assistance.

United States and Puerto Rico
Chevrolet Motor Division Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
1-800-222-1020
TTY: Dial 711 relay service and contact
1-800-833-2438
Roadside Assistance: 1-800-243-8872

Canada
Customer Care Centre
General Motors of Canada Company
500 Wentworth Street W
Oshawa, ON L1J 0C5
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone Devices (TTYs))
Roadside Assistance: 1-800-268-6800

Overseas
Please contact the local General Motors Business Unit.

Customer Assistance for (TTY) Text Telephone Users

TTY Assistance

To assist customers who are deaf, hard of hearing, or speech-impaired and who use Text Telephones (TTYs), Chevrolet has TTY available at its Customer
Assistance Center. Any TTY user in the U.S. can communicate with Chevrolet by dialing: 1-800-833-2438. TTY users in Canada can dial 1-800-263-3830.

FAQ’s

What services do Chevrolet’s Customer Assistance Offices offer for 2023 Chevrolet Blazer owners?

Chevrolet’s Customer Assistance Offices provide support services for 2023 Chevrolet Blazer owners, including assistance with vehicle inquiries, warranty information, service scheduling, and addressing any concerns or issues.

Is there a specific hotline or helpline for text telephone (TTY) users regarding the 2023 Chevrolet Blazer?

Yes, Chevrolet offers a dedicated hotline or helpline for text telephone (TTY) users seeking assistance with their 2023 Chevrolet Blazer. This service ensures accessibility for individuals with hearing or speech impairments.

How can text telephone (TTY) users access customer assistance for the 2023 Chevrolet Blazer?

Text telephone (TTY) users can access customer assistance for the 2023 Chevrolet Blazer by dialing the designated TTY hotline number provided by Chevrolet or by contacting Chevrolet’s Customer Assistance Offices via email.

What types of inquiries can text telephone (TTY) users make regarding the 2023 Chevrolet Blazer?

Text telephone (TTY) users can make inquiries regarding various aspects of the 2023 Chevrolet Blazer, including vehicle specifications, maintenance schedules, warranty coverage, and technical support.

Can I schedule service appointments for my 2023 Chevrolet Blazer through Chevrolet’s Customer Assistance Offices?

Yes, owners of the 2023 Chevrolet Blazer can schedule service appointments through Chevrolet’s Customer Assistance Offices, facilitating convenient maintenance and repair arrangements.

What should I do if I encounter a technical issue with Chevrolet’s Customer Assistance resources for my 2023 Chevrolet Blazer?

If you encounter a technical issue while accessing Chevrolet’s Customer Assistance resources for your 2023 Chevrolet Blazer, you can contact the Customer Assistance Offices for troubleshooting assistance or alternative support options.

Can I provide feedback or suggestions regarding my experience with Chevrolet’s Customer Assistance for my 2023 Chevrolet Blazer?

Yes, Chevrolet welcomes feedback and suggestions from owners of the 2023 Chevrolet Blazer regarding their experience with Customer Assistance services. This feedback helps Chevrolet improve its customer support offerings.

Is there a specific protocol for escalating issues or concerns to higher levels within Chevrolet’s Customer Assistance for the 2023 Chevrolet Blazer?

Yes, if you have unresolved issues or concerns regarding your 2023 Chevrolet Blazer, you can request to escalate the matter to higher levels within Chevrolet’s Customer Assistance hierarchy for further review and resolution.

Can I obtain information about recalls or service campaigns for my 2023 Chevrolet Blazer through Chevrolet’s Customer Assistance Offices?

Yes, owners of the 2023 Chevrolet Blazer can obtain information about recalls or service campaigns through Chevrolet’s Customer Assistance Offices, ensuring prompt awareness and resolution of any safety or performance-related issues.

Is there a charge associated with contacting Chevrolet’s Customer Assistance Offices for assistance with my 2023 Chevrolet Blazer?

No, there is typically no charge associated with contacting Chevrolet’s Customer Assistance Offices for assistance with the 2023 Chevrolet Blazer. Customer support services are provided as part of Chevrolet’s commitment to customer satisfaction.

View Full User Guide: Chevrolet Blazer 2023 User Guide | Auto User Guide

2023 CHEVROLET BLAZER Specs, Price, Features, Mileage (Brochure)

Maintenance Records: 2023 Chevrolet Blazer Inspection Guide

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